Hot Tub, Arcade, Playground & Outside Kitchen-Great Family Cabin

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you found everything you needed and that your stay was both nice and comfortable. Your satisfaction is our top priority, and it's incredibly rewarding to know we met your expectations. We look forward to welcoming you back for another delightful experience soon. If there’s anything specific you’d like to see or do on your next visit, please don’t hesitate to let us know!

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you found everything you needed and that your stay was both nice and comfortable. Your satisfaction is our top priority, and it's incredibly rewarding to know we met your expectations. We look forward to welcoming you back for another delightful experience soon. If there’s anything specific you’d like to see or do on your next visit, please don’t hesitate to let us know! Heartpine Hollow Cabins

Thank you for visiting the Tranquil Pines Cabin.

Thank you for visiting the Tranquil Pines. I am glad that you enjoyed your stay.

Thank you for visiting the Tranquil Pines Cabin.

Thank you. We are glad that you made wonderful family memories at the Tranquil Pines Cabin.

The above review is not a review of the property. The reviewer never stayed at the property. Our area was recently hit with a natural disaster that affected hundreds of cabins, restaurants and other businesses. The cabins only water source (McCurtain Co Rural Water) was depleted due to extreme temperatures and power outages resulting in burst water lines and draining of the main water towers. This property as well as hundreds more lost water the afternoon before Jeri was scheduled to arrive. The entire community was in disarray over the situation. A mass text was immediately sent to all guests scheduled to arrive the following day apologizing that we had no means to properly clean the cabins from the previous guests and at this time there was no estimated time of water restore for the area. Guests were also advised to check back with us the following morning before leaving for their scheduled vacation for updates. All guests, with the exception of Jeri, were thankful for the updates and understanding of the situation. Jeri began demanding that we get the issue resolved that she had the reservation for months and that her group was going to come to the property anyway. I explained that the water situation was out of our control but if the water was restored that we would get the cabin cleaned for her ASAP but in the meantime she needed to make alternate plans. I offered to help her find accommodations out of the affected area for her group but she would not consider the option. After speaking to the water department again, we were informed that the area this cabin was not going to be restored soon. We notified VRBO of the situation and since we were under a State of Emergency by the Governor and no estimated time of water restore we were advised to cancel the reservation and issue a refund. There was never a guaranteed time that water would be restored as we were not given one. Jeri was given the same option as guests in our other cabins for a later arrival if water was restored but she stated that we had already ruined her vacation and would not take any offer into consideration. The water issue was resolved on the 3rd evening of her scheduled 4 night stay. All messages were returned but no new water updates were available for Jeri between 10:30 pm and 7 am. This situation was unfortunate for all involved and we are sorry for the inconveniences it has caused. We would never cancel a guests reservations unless no other solution was available.