Regent 5 - Large Apt with Terrace right in Centre of Copenhagen

Dear Brian, Thank you for your detailed feedback! We are glad you enjoyed the location, layout, and communication. It is great to know the apartment worked well for your visit to Copenhagen. Being in the city center, the vibrant nightlife can bring some noise and we understand this may not suit everyone. The building’s stairs are part of its traditional character and we appreciate your understanding. We would be happy to host you again in the future! Team Sanders

Dear Crystal, Thank you for your detailed review! We are glad to hear you enjoyed our accommodations and the convenient location. We apologize for the difficulties you experienced with the key fob as well as the coffee maker issue. We have informed our team to ensure the coffee maker is fixed for future guests. We also apologize for not responding to your early check-in request; we understand how important prompt communication is and will work to improve this. As for the stairs, this is a common feature of historic buildings in the city center due to architectural and preservation restrictions. It is a part of the charm and authenticity we offer, however, we understand that it may not be to everyone's preference. We would be happy to have you stay with us again in the future. Thank you for your valuable input and we eagerly anticipate welcoming you back to one of our Sanders properties soon! Team Sanders

Thank you for taking the time to share such a detailed review. We are delighted to hear that you enjoyed our central location, found the apartment comfortable and well-equipped, and appreciated the space for relaxing together after exploring Copenhagen. We're also glad that the check-in instructions were clear and that you had no issues accessing the apartment. We appreciate your comments regarding the condition of the apartment, particularly the damaged sofa and signs of wear. We will share your feedback with our maintenance team to ensure these issues are addressed. We are also sorry to hear about your experience with the courtyard and the communication process between the different booking platforms. Your comments are valuable and will help us improve both the guest experience and our communication. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.