I booked this holiday specifically as there was an EV charger at the house. Arriving on Friday afternoon after a long drive we unpacked and put the car on charge only to find the EV charger not working. As per the welcome pack, I messaged Ashley and Nicola that afternoon about this and the fact that the charger appeared to have power going to it but clearly had lost it’s internet connection as the Monta App showed the charger as offline, therefore we were unable to initiate a charging session. Ashley did reply saying that he had looked into it and may need to call his electrician. I’m the meantime, as number 8 was vacant, he offered us the use of that charger. What would have happened in number 8 was not vacant I wondered. We did manage to initiate a charging session from that charger, although as a 7.4kw charger, it seemed to work disappointingly slowly, never getting above 3.5kw. This I also reported to Ashley on Friday evening and he said he would speak to his electrician and keep me updated. Come Tuesday I had heard nothing from him so I messaged him once more and he failed to respond. In fact, he didn’t responded at all for the rest of our holiday, despite telling me he would keep me updated. I was understandably disappointed by his lack of communication and action to resolve these issues that were brought to his attention on the first day! Furthermore the welcome guide mentioned a Wondrwall lighting and heating system was in the house, which upon asking Ashley about this, turns out didnt exist. It appeared that there were Bluetooth enabled electric radiators for which we had no clue how to use, as with every other appliance in the property, there were no instructions anywhere. I found this rather strange, more so the fact we were offered no advice on how to use the heating system. Don’t get me wrong, I rarely complain about things, but this was not a cheap holiday rental but I thought I’d treat my partner for our 10th wedding anniversary, but this is not what I would have expected from a luxury property, added to the fact I felt it was poorly managed. May I also add that a little maintenance within the property is needed. Such as multiple broken door handles, sticking doors and although the cushions and bedding were clean, they were stained and could do with a refresh/replacement.
Overall the house was nice, comfortable and spacious, however, as mentioned above there is lots of room for improvement which I do hope will happen as I’m sad to say, as lovely as the place is, I think it doubtful that I will return as I had high expectations of this house and I’m afraid to said it fell short on this occasion.