Candia Cento Apartment Vatican Museums

Dear Guest, we would appreciate a feedback from you since you gave 3 stars without explaining what went wrong during your stay.

Thank you for your feedback. We would like to clarify a few points for future guests. We do not monitor our guests' electricity consumption. However, in Italy, residential properties have a maximum power capacity, and if too many high-consumption appliances are used at the same time, the electricity supply may temporarily trip. For this reason, we simply advise guests to avoid running multiple power-hungry appliances simultaneously, helping them avoid any inconvenience during their stay. Regarding the air conditioning, each bedroom is equipped with its own dedicated AC unit. The property is a tourist apartment fitted with a standard residential air conditioning system, which is designed for home use. If you were expecting a commercial-grade HVAC system like those typically found in hotels, that is not the type of system installed in the apartment. Our recommendation to keep the AC set to around 22°C is based on efficiency rather than energy consumption. Setting the temperature significantly lower does not cool the apartment more effectively; it simply puts unnecessary strain on the units without providing additional comfort. Finally, concerning the elevator, we are fortunate to have one, as elevators are quite uncommon in historic buildings. To reach it, there is only one short flight of approximately 10–15 steps before accessing the lift.

Thank you for your time in reviewing the property. We appreciated your lovely words. The reason why you were charged for extra towels is because there was 1 extra guest in your group, not communicated when you reserved the apartment originally. Shame for the broken lift, the technicians have been busy repairing it. Have a safe trip back home

Hi Kristin, thanks for your time in reviewing our property! We would like to clarify a couple of points: we confirmed your check in time (allowing an early check in 3 hours before standard check in time) one day before your arrival, and this is the best we can do managing over 50 properties in Rome and considering that in high season we have very busy days. With regards to the notice about AC, we simply suggest to our guests a conscious use of air conditioning for the planet wellness.