The Tachbrook at No. 193: 6-Bed Historic Townhouse | Victoria

Thanks for staying with us! I’m really glad the house had everything you needed, and I appreciate the recommendation.

Thanks for staying with us. I’m glad the location and value worked well for your group. For future guests, checkout is at 11am and we include it clearly in the pre-departure information.

Thanks so much Mary!

Thanks so much John!

Thanks so much for the lovely review!

Thank you very much Shannon!

Thank you so much for your wonderful review! It was an absolute pleasure to host your family. We are so thrilled to hear that the townhouse was an excellent fit for your group and that you found the location perfect for exploring London. We always strive to provide clear and helpful communication, so we truly appreciate you highlighting that. We would be honored to welcome you all back anytime you return to the city.

Thanks very much! Appreciate the review. We will have a think about how to provide a freezer.

Thanks very much Jen! Please come back anytime.

Thanks very much Barb for being a great guest! Please come back anytime.

Thanks so much Brandon! Please message us when you plan to come back to London.

Thank you so much Norm!

Thank you for your detailed feedback, and we're so glad you enjoyed the excellent location. We are genuinely sorry to hear that the summer heat and other aspects of the home made your stay less comfortable. We take your comments very seriously, especially regarding the heat. You'll be pleased to know we have a major renovation planned for this January, and installing a powerful air conditioning unit on the top floor is a top priority. This will make a huge difference to comfort during the warmer months. We also appreciate your feedback on the door locks. Thanks to your comment, we have already disabled the auto-lock feature, so guests no longer need to enter a code every time they use the door. Finally, regarding the living space, you are correct. As we emphasize in our listing description, the house is designed without a large communal lounge, focusing instead on providing comfortable, private rooms. We always encourage guests to review this detail to ensure the layout is a perfect fit for their group's needs. Thank you again for helping us improve. We're committed to making our home better with every stay.

Thanks very much Elizabeth!

Thank you for taking the time to leave such a detailed review. We're glad you found the central location to be a great asset for your stay. We are genuinely sorry to hear that some aspects of the house didn't meet your expectations. We appreciate you sharing your perspective, as it helps us improve and provides clarity for future guests. Regarding the points you raised: Mattresses: We understand that mattress preference is very personal. For clarity, we do use high-quality firm mattresses, which many guests find comfortable, but we are sorry they were not to your liking. Layout & Stairs: You are correct that the house features the tight, steep staircases common in historic London properties. We try to be clear about this in our listing and agree that it may not be suitable for all guests, particularly seniors or those with mobility concerns. Common Area: We also want to clarify for future guests that the main communal area is the kitchen. The house is designed to provide private, comfortable rooms as a base for exploring the city, rather than having a large, traditional living room. Keypads: Thank you especially for the feedback on the door keypads. We realized this could be an inconvenience, and thanks to comments like yours, we have recently updated the settings. The doors no longer require a code every time you enter, which has made access much smoother. We are always working to improve the guest experience, and your feedback is a valuable part of that process. We hope the prime location still allowed you to make the most of your time in London.

Thank you for the feedback. We are disappointed to read this, as we strive to be incredibly transparent about the property's layout. Regarding the Living Room: We explicitly state in the listing that there is no lounge, and we reiterated this in the detailed message sent to you immediately after booking to ensure the property was the right fit for your group. That said, we are currently in the process of enlarging the basement shared area to create a dedicated dining room for future guests. Regarding the Doors: As this is a tall building, the self-closing mechanisms are a fire safety measure that we adhere to. However, the doors do not auto-lock. You do not need to re-enter a code to move around the house. It appears that by instinctively entering the code on an already unlocked door, you were inadvertently locking it yourself. Regarding Maintenance: We actually have 3 bathrooms (not 2) and they are fully functional. Regarding the carpets: We have already booked a full replacement of the stair carpets for this month as part of our scheduled updates. We hope that despite these misunderstandings, you were able to enjoy the central location.