Luxury group apartment with a magnificent view of the city's cathedral.

Dear guests, We are sorry to hear that your stay did not meet your expectations. However, we would like to clarify a few points: during your stay, we were always available and in direct contact with you, providing you with all the necessary information, including the Wi-Fi password and other useful information. As for the construction work, unfortunately we cannot intervene in the work carried out by the neighbors in the adjacent building, but as already communicated, we have verified that the hours permitted by the municipality are being respected. The blackout on the last evening was caused by a sudden failure of the bathroom fan, which caused a short circuit. We dealt with it promptly the following morning. We apologize for the inconvenience, even though it was an exceptional and unforeseeable event. Regarding the other issues (odors, towels, bathroom accessories), it would have been very helpful to have been informed during your stay so that we could have taken immediate action, as we usually do with all our guests. We welcome your comments as an opportunity to further improve the experience we offer, but we would also like to emphasize the commitment we make every day to keeping the house comfortable and welcoming. Best regards,