4BR Villa Pvt Pool, Rooftop. 10m walk to Beach. Starlink. Free Airport pick up

Dear valued guest, I'm sorry to hear you're unhappy with your stay. I want to address your concerns and provide some context. Early Check-in and Support: We were happy to accommodate your early check-in request and assist with visa applications and you were engaged throughout your stay for which you confirmed you were happy and that everything was OK. Our goal is to ensure a smooth experience. Air-conditioning Issue: I apologize for the inconvenience caused by the faulty air-conditioning. Our engineers responded promptly, and the issue was resolved as quickly as possible. Actually arrival earlier than expected hence you may think they spent the night. Security Presence: We maintain a 24-hour security presence, and I'm surprised you had concerns about safety. Road Conditions: I understand the road to the property isn't ideal, but it's managed by the local authority. Ghana is a developing country, and we're doing our best to provide a comfortable stay. House Rules: I remind you that smoking is not allowed inside the rooms, and we had to address this during your stay. Check-out times are clearly stated, and we couldn't accommodate a late check-out due to the next booking. Airport Distance: The distance to the airport is indeed stated in our listing before your booking. We strive to provide a welcoming environment, and it's unfortunate you had a less-than-ideal experience. If you'd like to discuss further, please don't hesitate to reach out. Best regards, Sugarville Getaway