Oliveira's Houses By Gthouse

We are truly sorry that your experience did not meet your expectations. However, we would like to clarify a few important points regarding your comments. The accommodation is located within the Sintra Natural Reserve, as clearly described in the listing. It is a property with very specific characteristics, situated in the heart of nature, with access properly explained and supported by our team — in your case, you were personally accompanied by our welcomer. At no time did you express the intention to cancel the remaining days of your stay, and it is not accurate to say that you only stayed for 4 days. We also regret that the house rules were not fully respected. We have photographic evidence confirming several rule violations. In addition, you requested to bring two dogs based on a medical certificate, which was never provided. Regarding the condition of the property, we would like to emphasize that it is a historic home, on the market for decades, and maintains its original rustic charm. It is not a modern apartment, but rather a unique property in the heart of the mountains, ideal for guests who appreciate nature. Cleanliness is always a top priority, and no musty smells or dirt were found at the time of check-in. Finally, the occasional presence of caretakers on the grounds is strictly for maintenance and guest safety. It in no way interferes with guest privacy — the house is not shared.