Private Double Room near London Eye & Big Ben | Zone 1 Westminster

Hi Michelle, Thank you for taking the time to leave a review. I am sorry to hear that you did not enjoy your stay, as we want guests to feel comfortable and well looked after. This is a shared home with several bathrooms, and guests are informed that they are responsible for bringing their own personal toiletries, including toilet paper, although we do usually leave a starter supply. Our cleaners attend regularly, but as you can appreciate, they cannot clean after every single use, so we rely on all adults in the house to leave the facilities as they would wish to find them. In the rare case that one bathroom is not left in a good condition by another guest, there are multiple other toilets available to use until the cleaner has attended. The photos on our listing are of the actual rooms and shared spaces, and we work hard to ensure they accurately reflect the property. The furniture and décor are simple and functional rather than luxury, which is reflected in the price point for this central London location. Regarding the location, the property is very close to major landmarks such as Big Ben and Parliament, and most guests find the walking distance convenient. For anyone unsure of directions, we are always happy to help with the best route, and tools such as Google Maps give accurate walking times based on personal pace. We are disappointed that your experience did not match that of the majority of our guests, who feel the property offers very good value for money give