Amazing location steps away from new beautiful condo pool.

As the owner of this luxury property I am truly sorry for our recent guests unfortunate experience. Like many hotels, we can not accept responsibility for guests losses, as this would clearly open the flood gates for potentially false claims. In 7 years of ownership of this 5 star gated resort which has some of the best security in the area we have never experienced a theft of any kind from our condo. Having said this we take this alleged theft very seriously and have immediately changed all the locks in the condo and have worked with the resort management to ensure they have taken appropriate measures to ensure the security of our guests is of the highest standards. As you can see from previous reviews our guests have been very complimentary about our condo, our service and the staff which they have had the pleasure to interact with. While I can not undo what has allegedly occurred I would offer the following advice to any travelers who are traveling outside of their home country. Ensure you have appropriate medical coverage and that your personal home or travel insurance coverage protects your valuables against theft. Finally, many of our guests have found Costa Rica to be a wonderful and safe country, however as with any travel there is always a risk, so please take the necessary steps to educate yourself on your surroundings. We look forward to welcoming you as our next guests and would be more than happy to discuss any questions or concerns you might have.