Grande chalé familiar centenário, banheira com pés de garra & muito deque e varanda!

We're disappointed you were only able to leave us three stars. Yes, the house is old, over a hundred years old in fact, and is rustic - all of which is clearly spelled out in the description. We can only assume that is why you left a lower score? It would be helpful to know more. We're glad you enjoyed the porch and location.

So glad you had a good time! Come see us again!!

Thanks! So glad you enjoyed your stay.

We're so glad you enjoyed your time at the cottage! Look forward to hosting you again in the future!

Thanks for your feedback. We wish you had let us know about the breakers tripping. We are responsive and take all potential safety issues very seriously but if guests don't tell us what's happening we can't help. I would encourage you to communicate with your host when staying at a vacation property so that they can assist rather than waiting and giving a low score. The curtains and all bedding, etc are cleaned each season and while they are older (which is keeping with the cabin) we feel they are in good condition. The cabin is deep cleaned at the end of each season and again when we open in the Spring. If there were specific areas you were concerned about feel free to let us know.

Thanks Ashea. We're glad you enjoyed the house.

Sadly we had no idea you were with an older adult. If we had known we certainly could have answered questions about access and suitability for anyone with mobility challenges. However, photos of the property clearly show the gravel path leading to the stairs to the front porch so that should not have come as a surprise. We’re sorry you found it difficult but would encourage better communication with hosts on the front end when booking a vacation rental.

We're so glad you enjoyed your stay. It's a great place to switch off and relax and Montreat has so much to offer for the outdoor lover! We hope to have an opportunity to host you again. Thanks for booking with us!

Thank you!!

Just what we love to hear! We're so glad you enjoyed your stay and the charm of an older cabin in the woods!!

Our cleaner, who took over last summer, is terrific! He loves organizing things and putting his special touch on the place. I will be sure and pass on your message. Thanks for staying with us again, that means a lot!

Definitely having a hot summer! Glad you enjoyed your stay despite that and hope you got to cool off in the creeks and streams!

This review is not truthful. We never stated the house is lakefront. There is a lake nearby in the village of Montreat but it is not at the house. I don't know why the guest thought there were lots of balconies. There is no mention of balconies, only a front porch. It is in the woods so of course there are trees, ivy, dirt, etc. Photos clearly show the location and setting of the house and the path and steps leading to the front entrance. We do not mention that the back door can be used as an entrance. It is not suitable for that. Our cleaner takes great care cleaning this house. It is not filthy. Did they miss a corner under the bed, possibly but I encourage anyone reading this review to look at others which clearly state the house was clean and presentable. Finally, instructions for the wood stove and the TV is not only in printed format in the house, all instructions are available on the app online. In addition, if the guest had a question about how to operate something she could have easily reached out and we would have been glad to help. It is my professional opinion that this guest did not read the description of the house nor did they look at the photos. It's almost as though they thought they were booking a different property.

So glad you enjoyed your stay! It is historic and charming in the best way!!

So glad you enjoyed your stay!! We look forward to welcoming you again in the future!

We’re so glad the cottage met your needs! We hope we’ll have a chance to host you again sometime.

So glad you feel that way and enjoyed your stay!!

It is quirky in the best possible way!! Thanks for booking with us.

Great to have you here, Susan! Thanks for coming!

We're so glad you enjoyed your stay and again, apologies we were unable to extend your visit!! Hope you will come again soon!

I'm so glad you had a good stay, Elizabeth!