We have stayed in this property in other units a few times and have always had a good experience. This time the room was tired! First of all, if the master bed is bad, it's not good! This had the worst bed! So soft my wife and I sank in the middle each time we got on it. One night I chose to sleep on the hide a bed which which was better!
The dishes were dirty, floors were not clean, kitchen faucet was not cleaned so we bought some 409 ourselves...pillows were bad, linens not good....it needs someone to go in and spend $2000, buy a new bed, paint it and have the carpets cleaned...btw, the dryer doesn't dry clothes! Hair dryer didn't work, we went and bought new pillows.
When you book your room at the Honua Kai, there is an expectation that the condition of the room would be quality. I wonder if the owners would be happy staying for two weeks in that room.... and there was literally NOTHING we could do about it. What a disappointment.
So there you go....
We love the Honua Kai, but this unit needs help big time!