RIVERVIEW VILLA AT OCEAN BEACH: 5 QUEEN BEDS

Karen, your backhanded final private message to us, immediately followed by your false, defamatory public review are very dishonest, beyond reprehensible. Yet, we are glad to hear your thoughtfulness that the "overall impression was good" for 3 stars!

To generally state that the house "didn’t seem very clean" and was full of "dead and live bugs upon arrival" is very disingenuous and misleading. Upon your arrival, it would have been very helpful to at least message Utopia Mgmt OR send photos of the uncleanliness and house full of alleged bugs everywhere. Unfortunately, no correspondence of any sort was made on your part. It is quite possible that the large groups of people, during 4th of July Weekend, coming in and out of the home (using the front AND kitchen porch doors), heavily contributed. This process seemingly dirtied the home up AND allowed bugs inside, rather than claims of alleged filthiness upon arrival. The specific timeline of these events may have easily become scrambled. Although on a positive note, we have since WD40 each and every bedroom door hinge in the home. Problem solved! We hope you continue to utilize VRBO for all of your rental needs. Safe travels!

We are pleased to hear you and your family enjoyed your stay at our beach house directly next to Ocean Beach Park. To avoid confusion, we do provide our guests very specific parking detail located on our listing page, house manual/rules, and in message correspondences. There are 5 CARS MAXIMUM allowed on this property rental. Guests will be able to park 2/3 vehicles in the driveway and garage. Guests can park 2/3 other vehicles adjacent to the house on the street. Do not park on front lawn. Please do not park the vehicles past the driveway, into neighbor's street parking spot (brick house). There is a sign on lawn that states "NO PARKING: PERMIT REQUIRED". Please disregard sign as we are owners of the home and you are our guests. No parking permit required. We do hope you continue to utilize VRBO for all of your future rental needs! Safe travels!

We are pleased to hear your family all enjoyed their time at our beach house and Ocean Beach Park. It is disappointing that our rental property was rated poorly due to "thinking" our fire alarm system was inoperable. Indeed, each of our brand new and recently installed smoke alarms AND CO2 alarms (throughout the home) are all functional and operational. This is a mandatory safety requirement of all VRBO rental properties. We would not rent our home to guests in violation of safety standards. Also, plug-INS always have the ability to UN-plug whenever needed. We hope you all continue to utilize VRBO for all of your rental needs. Safe travels!