Luxury Retreat w. Hot Tub, Game Room,Theater + Seasonal Pool Access
You probably expect a lot from a cabin named Smoky Haven. Fortunately, this one delivers -- The three-story, three-bedroom log home features a game room, a home theater room, an outdoor hot tub. There are three large covered decks that look out toward the Great Smoky Mountains—and it’s less than ten minutes from attractions-packed downtown Gatlinburg.
The open-plan living/dining/kitchen area makes up most of Smoky Haven’s main floor. Large windows let in plenty of light, showing off the wood-planked walls, ceiling, and floor to perfection. On chilly winter evenings the stone-surround gas fireplace adds to the welcoming ambiance; in warmer weather, the ceiling fan will help you keep cool (as will the central air-conditioning). The furnishings—leather seating, iron-and-wood tables—are rustic yet refined. Whether you’re watching a movie on the large flat-panel TV, playing charades, or surfing the web via the free WiFi, you’ll feel right at home.
The dining area can seat ten people: six at the table and another four at the breakfast bar. The breakfast bar doubles as additional kitchen counter space—and once you see Smoky Haven’s well-equipped kitchen, you’re going to want to cook at least some meals in. Shining stainless-steel appliances, gleaming stone counters, plenty of cookware and tableware: All you have to supply is the food and an appetite.
The top floor of Smoky Haven includes a spacious game room. The full-size pool table takes center stage, but there’s also a game arcade and a pub-style table perfect for a rummy marathon. And once you sink into this room’s leather sofa, you might never want to get back up! For another entertainment option, head downstairs to the home theater room. Seven people can kick back in cinema-style seats, complete with cup holders, to watch a movie on a large screen.
While there’s plenty to keep you happily busy indoors, chances are you’ll want to be outside as much as possible, admiring the lush woodlands and the mountains beyond. During the day you can watch falcons and eagles soar across the sky while chickadees, wrens, and warblers try to outsing one another; at night the owls and whip-poor-wills will serenade as you pick out constellations in the star-studded sky. Smoky Haven’s rockers and porch swing are idyllic spots for relishing nature’s beauty. Even better, perhaps, is the upper deck’s hot tub. Especially after a day of hiking, skiing, fishing, or rafting, a soak among its massaging jets of water will feel so pampered.
Smoky Haven’s three bedrooms are pampering as well. Each includes a TV and a private full bathroom. Two of the bedrooms feature a luxurious king-size bed, while the third has a queen. Additional guests can sleep in either the living area or the great room: Each has a sofa that opens into a bed for two, enabling the cabin to sleep up to ten people. In addition, the home has a convenient half-bath—and speaking of convenience, it includes a washer and a dryer too.
Most convenient of all is Smoky Haven’s location. In less than ten minutes you can drive to downtown Gatlinburg, home to the Anakeesta outdoor entertainment complex, the Guinness World Records Adventure, Ripley’s Aquarium of the Smokies, mini golf, arcades, restaurants, distilleries, shops, and more. Equally close is the Great Smoky Arts & Crafts Community, an eight-mile trail of more than 120 shops, galleries, and studios. And the Great Smoky Mountains National Park is only fifteen minutes away.
Whether you’re visiting with friends or on a family vacation, in search of adventure or of some much-needed downtime, you’ll find Smoky Haven to be a true haven within the Smoky Mountain region. Book your stay today; we look forward to seeing you!
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião não informou se a propriedade tem detectores de monóxido de carbono. Leve um detector portátil com você na viagem.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem itens como extintor de incêndio.
Informações a área
Gatlinburg
Em Gatlinburg, esta cabana está perto de parques temáticos e nas montanhas. As atrações culturais na região incluem Titanic Museum e Dolly Parton's Stampede Dinner Attraction. No entanto, o destino também oferece outras opções interessantes como Anakeesta e Ripley's Aquarium of the Smokies. Gatlinburg SkyPark e Parque aquático Wild Bear Falls Indoor estão entre as atrações imperdíveis. Divirta-se com atividades aquáticas nas proximidades, como passeios de jet ski e passeios de caiaque ou aventure-se com caminhadas e passeios de bicicleta.
Ripley's Davy Crockett Mini Golf - 3 min de carro - 2.7 km
Ripley's Super Fun Zone - 3 min de carro - 2.7 km
Cupids Chapel of Love - 3 min de carro - 2.7 km
Opções nos arredores
Aeroporto McGhee Tyson (TYS) - 70 min de carro
Restaurantes
Southern Comfort - Westgate Resort - 7 min de carro
McDonald's - 6 min de carro
Ole Red - 6 min de carro
Lobby Bar - 7 min de carro
No Way Jose's Cantina - 7 min de carro
Perguntas frequentes
Luxury Retreat w. Hot Tub, Game Room,Theater + Seasonal Pool Access é ideal para quem viaja com animais de estimação?
Não, animais de estimação não são permitidos nesta propriedade.
Quanto custa ficar em Luxury Retreat w. Hot Tub, Game Room,Theater + Seasonal Pool Access?
A partir de 15 de mai. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Luxury Retreat w. Hot Tub, Game Room,Theater + Seasonal Pool Access em 2 de ago. de 2026 começam a partir de R$ 907, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.
Qual é o horário de check-in em Luxury Retreat w. Hot Tub, Game Room,Theater + Seasonal Pool Access?
Horário de início do check-in: 16h.
Qual é o horário de check-out em Luxury Retreat w. Hot Tub, Game Room,Theater + Seasonal Pool Access?
Horário de check-out: 10h.
Onde fica Luxury Retreat w. Hot Tub, Game Room,Theater + Seasonal Pool Access?
Nas montanhas, esta cabana fica a 3,3 km de Hillbilly Golf e a 4,1 km de Ripley's Aquarium of the Smokies. Historic Ogle Log Cabin e Semáforo nº 3 também ficam a 5 km.
Avaliações
8,8
Excelente
A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
My family and I really enjoyed our stay here. This cabin was everything we imagined plus some. We would definitely stay here again. Thanks for a great experience!!!
Dreico
Hospedou-se por 3 diárias em abr. de 2026
Resposta de VrboOwner em 25 de abr. de 2026
Thank you for sharing such kind feedback about your stay. We are glad the cabin met and even exceeded your expectations. It is wonderful to hear your family enjoyed their time, and we truly appreciate that you would choose to stay with us again. We look forward to welcoming you back on a future visit.
Verificada
10/10 - Excelente
Tanya S.
6 de jul. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great place
Seen so many bears! Was a clean and comfortable stay!
Tanya S.
Hospedou-se por 4 diárias em jul. de 2025
Verificada
10/10 - Excelente
MISTY O.
13 de set. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Vacation
We had an incredible time
MISTY O.
Hospedou-se por 4 diárias em set. de 2024
Verificada
10/10 - Excelente
Christina A.
11 de jun. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Beautiful cabin
Very clean and spacious
Christina A.
Hospedou-se por 5 diárias em jun. de 2021
Resposta de VrboOwner em 14 de jun. de 2021
Glad to hear you enjoyed your stay. See ya soon!
Verificada
10/10 - Excelente
Shannon J.
18 de jun. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Smokey Haven
Great place. I’d go back
Shannon J.
Hospedou-se por 5 diárias em jun. de 2023
Verificada
8/10 - Boa
Amanda P.
13 de dez. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Beautiful cabin
Overall we enjoyed our stay. The house was beautiful and comfortable. The only issue was the house wasn’t ready at our preassigned checkin time.
Amanda P.
Hospedou-se por 3 diárias em nov. de 2020
Resposta de VrboOwner em 14 de dez. de 2020
Thank You for giving us a shot, and even more for leaving us this review.
Verificada
10/10 - Excelente
Allison Z.
3 de mar. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Perfect Getaway
We booked this cabin for our honeymoon and it was perfect! The cabin was clean and well stocked with cookware/utensils. The only issue we has was getting the WiFi to work with some of our devices but it was a minor issue and overall we had a perfect stay.
Allison Z.
Hospedou-se por 7 diárias em fev. de 2021
Resposta de VrboOwner em 23 de abr. de 2021
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We can’t wait to have you back.
Verificada
10/10 - Excelente
Bailey D.
19 de dez. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Nice place and good location
Very nice cabin. Good location and good views. Lots of bathrooms. Movie room is awesome. Our only complaint would be the hot tub took 1 day to heat up, but we understand they drain it and refill it before you arrive, which is why it was not hot upon arrival…Would stay here again.
Bailey D.
Hospedou-se por 3 diárias em dez. de 2022
Verificada
10/10 - Excelente
Rava Ranee C.
25 de nov. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Excellent property. Will certainly stay here again.
Wonderful property. The only negative we had was the guests across the road keep us up all night screaming and slamming doors. They appeared drunk. Thankfully they left the next morning and the rest of the stay was great.
Rava Ranee C.
Hospedou-se por 6 diárias em out. de 2020
Resposta de VrboOwner em 14 de dez. de 2020
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Verificada
6/10 - Razoável
Tara C.
28 de dez. de 2025
Pontos positivos: Limpeza, check-in e localização
The cabin is beautiful & in a nice location, but several advertised amenities & basic functions did not work properly, which significantly affected our stay.The internet did not work at all, & the TV cable was unreliable, making the movie room unusable. We contacted management; while the cable worked intermittently, the internet was never resolved.There were numerous maintenance issues: the downstairs tub did not drain; the half bath upstairs by the game room continuously ran due to a leak; the kitchen sink faucet leaks & does not shut off easily; and the refrigerator water line leaked and caused a large mess on our final day. We also lost water pressure completely several times during our stay.The hot tub leaks, which prevented us from using the entire porch area below it. Front porch lighting is very poor, making the stairs difficult to see at night.Although the cabin is listed for 10 guests, there were not enough towels or pillows. We requested additional towels, never received them. Washer is very small and not suitable for laundering towels for a group this size. Several TV remotes did not have batteries & had to be replaced by us. We also noticed excessive cobwebs & otherwise clean. While the cabin has potential, these issues prevented us from fully using the amenities we paid for and from comfortably enjoying the space as a family. No one wants to go on vacation and have homeowner issues. We are aware things happen, but this was too many. Beds are very comfy.
Tara C.
Hospedou-se por 5 diárias em dez. de 2025
Resposta de VrboOwner em 31 de dez. de 2025
Thank you for sharing your detailed feedback. We are glad you enjoyed the cabin’s location and comfort of the beds, and we sincerely regret the challenges you experienced during your stay. We understand how important reliable amenities are for a relaxing vacation, and we apologize for the inconvenience caused by the internet, cable, and maintenance concerns. While some issues were reported and have since been resolved, others were not brought to our attention during your stay. Please note that our 24/7 Guest Services team is always available to assist promptly with any concerns. Your comments regarding cleanliness, supplies, and functionality have been shared with our Operations Team for immediate review and resolution. We truly appreciate your input and hope you will allow us the opportunity to provide a much-improved experience in the future.- Your Jackson Mountain Team
Verificada
6/10 - Razoável
Claire B.
2 de jun. de 2022
Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
Gaitherfest
Had a few problems . But all were worked out in the end.
Claire B.
Hospedou-se por 3 diárias em mai. de 2022
Resposta de VrboOwner em 6 de jun. de 2022
Thank you so much for letting me know that my staff was able to rectify the issues, and I hope that we can host you again in the future.
Verificada
8/10 - Boa
Barbara H.
4 de nov. de 2018
Unit
Beautiful and clean home. Kitchen supplies where great! A thought would be is to have dish clothes.
Only fall back was a mustly odor coming from the hot water closet in the basement. It made it hard to use that particular bathroom. Also it would be nice e if there was an onsite area for children to play. Not enough room around the house .
Barbara H.
Hospedou-se por 7 diárias em out. de 2018
Resposta de VrboOwner em 6 de mar. de 2020
Barbara, thank you so much for reviewing your stay at Smoky Haven. The odor smell has since been taken care of by our excellent housekeeping department. We are so pleased that you enjoyed your stay. Don't forget your 10% off repeat guest discount is redeemable on all of our eligible properties in Tennessee, Hilton Head, Florida, New Mexico, and Hawaii.
Verificada
10/10 - Excelente
Sanela T.
19 de nov. de 2018
Clean, new cabin close to attractions
Place is brand new and really clean. Pictures are deceiving and make the cabin appear larger than it is. It is smaller in person but still very functional. Cabin has no scenic views and the landscaping behind the property needs clearing up. It was equipped with everything needed, but it could use champagne and martinini glasses and a shaker. Other then that, everything you might need is provided. Cabin is not secluded, it is a part of a development, so if you are looking for privacy, this is not a place to be. Considering cons and pros I would come back.
Sanela T.
Hospedou-se por 3 diárias em nov. de 2018
Resposta de VrboOwner em 6 de mar. de 2020
Sanela, thank you for taking the time to review your recent stay with Jackson Mountain Homes. We are so pleased that you enjoyed your vacation with us and hope you will book again. We will certainly relay your suggestions for the unit to the owner. Don’t forget that next time you stay with us, you will receive a 10% return customer discount that can also be used in our other eligible locations such as: Hilton Head, Florida, New Mexico, and Hawaii. Please feel free to reach out to us if you have any further questions.
Verificada
2/10 - Terrível
Bailey L.
15 de ago. de 2023
Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio
DO NOT STAY HERE
All previews reviews listing broken things - NOTHING has been fixed.
Hot tub doesn’t heat up, kitchen dishwasher leaks, upstairs sink is clogged, washer is broke, WI-FI NEVER WORKED!
Also make sure to bring everything including pot holders and salt and pepper. WORST experience renting a place EVER.
We even got locked out of the place at one point and management was unavailable.
10/10 WONT RECOMMEND!
Bailey L.
Hospedou-se por 3 diárias em jul. de 2023
Verificada
8/10 - Boa
Kaelyn O.
24 de jun. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great house but not for little ones
The house was clean and has fun features like an arcade game inside. However, the stairs will frustrate you if you have small children or elderly folks. There’s no bedrooms on the main level. The downstairs bathrooms are frustrating if you have kids who still take baths. The one attached to the queen bedroom won’t warm up. The other downstairs bathroom tub doesn’t work. You can only shower in it. Other than that, it’s exactly as listed, and the shared kiddie pool was great for my baby. Also, bring an oven mitt if you plan to cook. There’s not any. There’s also no salt and pepper provided. Super nice house and resort overall, and a great location. This particular house just wasn’t great for small kids.
Kaelyn O.
Hospedou-se por 5 diárias em jun. de 2024
Verificada
2/10 - Terrível
mark d.
12 de out. de 2022
Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Absolutely terrible service!!! Do not stay here!!!!
We paid an undisclosed amount of $$$ dollars to stay in this cabin for 3 nights. The main attraction for us was the movie theatre and TV’s in all of the kids rooms.
We get there and for our whole trip we never had internet or cable. There was no explanation except that they had reached out to the HOA and we would be added to their commission log (money to be returned to us).
We traveled with 4 kids. All under the age of 10. They knew this. I communicated to them that we had to rearrange plans because me and my wife planned to work while we were there in the mornings. We had planned for a movie night in the theatre. We had to spend extra money doing other things because none of those plans were possible. Their customer service answered all of our calls but provided no help!!!! At all!!! I had 4 kids that couldn’t use electronics, or iPads, etc. I couldn’t work at all.
I was told I would receive some sort of refund after my visit was complete.
They offered me $77!!!!!!! This place don’t care anything about your trip or your experience or your family. They’re just taking your money and doesn’t care about the Ammenities you can’t use that they promise in their ad.
Do not stay here. Stay somewhere else! This place is a rip off!!!
mark d.
Hospedou-se por 3 diárias em out. de 2022
Resposta de VrboOwner em 7 de nov. de 2022
Hi, Mark! I wanted to take this opportunity to address your one-star review. I know how important it is to have reliable Internet while you're working, so I do apologize for the Wi-Fi being temporarily down during your visit. It has since been addressed, and we'll continue monitoring the signal to ensure its strength. And in the meantime, I see we offered you a partial refund for the inconvenience.
Verificada
6/10 - Razoável
Lisa V.
26 de jun. de 2022
Pontos positivos: Limpeza, check-in e localização
Nice Cabin.. Some Concerns
The overall cabin is nice. The description states that it sleeps ten. Our stay was 5 nights. Here are some of my concerns during my recent stay at this particular cabin. There are 3 bedrooms.
Upstairs Bedroom: No chest of drawers, only 2 night stands with 2 small drawers each. If you are staying for a week or more, there is no storage space to place your clothes. The closet had no hangers to hang your clothes on. There was no indication in the description that you would need to bring hangers. We basically were forced to leave our suitcases on the floor, and rifle through our stuff.
The upstirs loft area had a leather sleeper sofa. 2 night stands, with no drawers. The mattress on the pull out was paper thin, and very uncomfortable. Not really accomodating for 2 adults, but maybe only small children.
The basement area, has 2 bedrooms. Both of the bedrooms had 2 night stands, but neither of them had any drawers. There also were no hangers in the closets. Again no place to put your clothes.
The living area had a pull out leather sleeper sofa, same situation, very thin mattress, not comfortable for 2 adults., and no storage space for suitcases or clothes.
There were not enough towels or wash clothes (2 per bathroom). If you were planning on cooking alot, there is only 2 frying/cooking pans. There is a crock pot, and this one had a broken electric skillet. The diswasher did not work. I called the number for assistance, and was told the issue was acknowedged but no maintance person come to fix it. We could not wash our dishes, and again, there was only a very small bottle of dishwashing liquid to do so. Still broke as we left. The living space is small, and the loft/ pool table / game area is medium size. 10 guest is pushing the comfort level, at most 6 people could fit comfortable.
The Wifi was spotty. We had Wifi on the first and last day of our visit. The router didnt seem to be in our cabin, as when we walked towards our neighbors cabin, the Wifi spiked to full bars.
There is no mountain view from either balcony view. Over all the cabin was clean, but the constant reminder of what we didnt have, and was not about to go purchased was annoying. I most likely will not rent this cabin again, and will do better investigating prior, and would ask more questions. If your only staying a weekend, and dont need storage space for your clothes, and plan on eating out most the time, then this cabin would be great for you.
Lisa V.
Hospedou-se por 5 diárias em jun. de 2022
Verificada
10/10 - Excelente
VONDRADINA T.
24 de nov. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Relaxing
Very relaxing and clean property. We would definetly stay again.
VONDRADINA T.
Hospedou-se por 3 diárias em nov. de 2022
Verificada
10/10 - Excelente
Matthew D.
24 de nov. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great location
We were close to all the attractions we planned on doing. Beautiful views!
Matthew D.
Hospedou-se por 3 diárias em nov. de 2022
Verificada
8/10 - Boa
Mandi B.
12 de set. de 2022
Pontos positivos: Limpeza, check-in, comunicação e localização
Great location in Gatlinburg
Overall, we really enjoyed our stay here. The cabin is in a great location, super close to downtown Gatlinburg, and a short drive to Pigeon Forge. The cabin was clean with adequate space for everyone. All three bedrooms had their own bathroom which was lovely. The decorations were cute and themed well with the cabin. The hot tub was clean but small. But it worked well and we took turns using it. And the game room was fun upstairs as well.
I do wish the kitchen had a better set of pans to cook with. They were awful to use and burnt all the food. We thought our saving grace would be the grill…but we didn’t have a grill. We had a tiny little charcoal box outside the cabin by the parking area that was like the ones you get at a campsite. It wasn’t covered by a porch and was rendered completely useless when it rained. These cabins aren’t cheap, and I don’t understand why they would have nice fixtures inside with cute decor and then cut the cost when it comes to a grill. If you guys get a gas grill for the cabins that can sit on the back porch, be easily accessible from the kitchen, and covered from bad weather, we would definitely book here again.
Mandi B.
Hospedou-se por 6 diárias em set. de 2022
Verificada
10/10 - Excelente
Kathy B.
7 de ago. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Gatlinburg stay
This property was conveniently located. The cabin was gorgeous and very clean. Beds were comfortable and the property had nice amenities.
Kathy B.
Hospedou-se por 7 diárias em jul. de 2022
Verificada
4/10 - Insatisfatório
Theresa P.
31 de jul. de 2022
Pontos positivos: Limpeza, check-in e localização
Pontos negativos: Precisão do anúncio
A little disappointing
This property was located very nicely out of the gray and was immaculate. However, the WiFi is horrid. You cannot work or check email or google things to do and the movie theatre tv also runs on WiFi so we couldn’t use it. The router is outside of the house and locked. Also it is advertised to sleep 10 but the two pullout sofas are so old that no one could tolerate the springs. There is very little comfortable seating in the house. There is only one couch in the main living room and it only seats 2-3 and the springs are so broken you can’t sit there for very long. The owners to put some money into updating the furniture and creating a more communal space.
Theresa P.
Hospedou-se por 5 diárias em jul. de 2022
Verificada
6/10 - Razoável
Brian R.
16 de jun. de 2022
Pontos positivos: Limpeza, check-in, comunicação e localização
Nice place but some issues
The location is great and the cabin was very nice but there were some issues. First, there is one sofa in the living room that can seat 3 people…that’s it. It needs more seating. Also on each deck, there were only 3 seats. Again, when you have larger numbers people there, there was no place to gather and relax. We had a light housing fall from the ceiling at 1:30am and hit the floor. It was so loud and woke everyone up. On the second to last day, the dishwasher quit working. The house looked well kept but the owners went cheap on appliances. Also the internet barely worked. It was open without a password so I think other cabins were tapping in…8mbps download at one point. Last the theater room WiFi wasn’t working and when it decided to work, you could only get Netflix or YouTube. Overall, house was nice but there is no “over-and-aboves” or bells and whistles.
Brian R.
Hospedou-se por 7 diárias em jun. de 2022
Verificada
10/10 - Excelente
Amanda V.
13 de mai. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Needed some fixing.
Everything was nice but 3 of the bathrooms needed fixing. And washer and dryer didn’t work great
Amanda V.
Hospedou-se por 6 diárias em mai. de 2022
Verificada
4/10 - Insatisfatório
Amy S.
29 de abr. de 2022
Pontos positivos: Limpeza, check-in e localização
Pontos negativos: Comunicação
Poor Management
First, I must say that the cabin itself is very nice and well kept up. Location is perfect. BUT, I must give a poor review for the managements lack of concern for our request. During our stay the AC broke on the main floor. The floor with the kitchen. It was 83 degrees that day and with the oven on it was sweltering on that floor. They would not send out a tech to fix due to it being the weekend, they verbally admitted this to us. On Monday they still had not come, nor Tuesday. We left Thursday morning. They NEVER came, thankfully a cool front came through and AC was no longer needed. We had an infant with us and it was uncomfortably hot. They did send box fans but to me, for the amount of money spent and travel time to stay at this cabin their lack of concern and blatant disregard was just plain rude and stingy. Secondly, the cabin sleeps 10 but does not allow for those 10 to sit comfortably anywhere. Again why so stingy? Buy more furniture to allow everyone a place to sit. One sofa in a family room, with no additional chairs is just stupid. Many of us had to sit on floor or kitchen table, separating us all. I did not spen $$$ for my family to not all be together. We came from different parts of the states to meet up. So again, we pay all this money for a cabin and they can’t even pay for furniture to accommodate your whole family? Very displeased and was determined to speak the truth. Will be fighting for compensation for the three days we had to stay in the hot box!
Amy S.
Hospedou-se por 5 diárias em abr. de 2022
Sobre o anfitrião
Anfitrião: VTrips
Idiomas:
Inglês
Anfitrião Premium
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