Queens Cove Cottage - Log Cabin w Private Dock - Lake Norman Vacation Rental

Hi Andrew, Glad you enjoyed our home and had a great time at the lake. Thank you for being our guest and we hope you will consider us for your next visit to Lake Norman!

Thank you for your feedback, Elizabeth. I have to admit, I feel that this review is rather unfair. We did have an ongoing electrical issue during your stay, and while I completely understand that to be frustrating, this review fails to mention how tirelessly we works to remedy that. We had electricians, the power company, and property management out to the house multiple times, in an attempt to fix it, which we finally did. You complain that it was on your last day at the house, but this was not as if we ignored the issue until your last day. If we could have figured out the issue sooner, we would have fixed it sooner. We did the absolute best we could, but it wasn’t an obvious fix and took some troubleshooting to finally correct. I also personally made a trip to the house to change two light bulbs you mentioned when I said I would, and you told me guests were napping in that area, that it wasn’t a big deal at all, and that you would be happy to have someone change them. Both outdoor areas you mentioned were swept, cleared of spider webs, and scrubbed of bird poop prior to your visit, but they are outdoors, and given that it is fall, we cannot prevent leaves from continuing to fall or spiders rebuilding their webs, nor can we keep birds away after our cleaners leave. No one ever mentioned the ovens not being cleaned satisfactorily, and had they done so, I would have sent someone to remedy that, as I did for the electrical issues. We make it a point to be very responsive for any issues we are made aware of. I spent some time at the house and met many members of your group while we were there fixing the electrical issue. There were ample opportunities to mention other issues, but no one did. We absolutely take responsibility for correcting cleaning issues if they arise, but I do not think it is fair to portray the house as generally unclean…it wasn’t. In a private email you sent after posting this review, you made a point of complimenting my quick response and efforts to help, but chose to only mention the negative in this public review. Perhaps you do not realize that VRBO is simply a marketing platform that has nothing to do with this house or my small business. I can understand feeling frustrated by our electrical issues, but from our encounters with you and your family, and from the happy times I saw them having together, I am surprised by your lack of grace and negativity shown in this review, clearly meant to hurt someone. Based on the email I received from you apart from this review, I’m going to hope that it was not your intention to hurt me or my small business personally, but I need for you to know that that is exactly who you hurt with reviews like this one, so I can only hope you feel better.

Thank you so much for your kind words! Y'all were great guests! It was wonderful to have you and your family, and I hope you'll come back sometime soon!

Hi Thomas, We are so happy to hear that you had a wonderful stay at our home! Thank you for being a great guest and we hope you will consider us for a future visit to Lake Norman.

Thank you so much for your feedback. I always appreciate suggestions, as we are always looking for ways to improve upon our guests’ experience. As we discussed, being in a lakeside environment, we are subject to pests that call it home. Our quarterly pest control treatments ensure that pests do not survive once they enter the home, so finding the occasional dead bug indicates that it is working. I understand they are unsightly though, and we do apologize for that. I will of course pass along all issues to my cleaners, as they are quite conscientious and are quick to remediate anything missed. I assure you it was not intentional. Again, I appreciate your willingness to provide feedback. Thank you for being great guests!

Hi Ryan, Thank you for your feedback. We apologize for the issues with the circuit breaker while you stayed with us. We have since identified the issue to prevent this from happening to future guests. Thank you for letting us know about the corn hole bags. We have since replaced them with all new bags (both colors). We hope you will stay with us again on a future visit to Lake Norman!