2/10 - Terrível
Linda M., Beuningen, The Netherlanda
17 de setembro de 2023
Pontos negativos: Limpeza, comunicação e precisão do anúncio
DISASTER - BEDBUGS!
BEDBUGS!!! Our holiday turned out in a nightmare.
We found 2 living bedbugs in one of the beds. It is pity we can not post pictures. The other bed we found bugs and shields as well. A professional of bedbugs, a women who works in the cleaning of a hotel (contact of the host) confirmed the bugs where bedbugs. Even when these where not bedbugs, there where little bugs in the seams of the bed, many. Also shields of bugs and orange stains. Besides black stains. The neighbour had a look as well (the host was as living far away and the host arranged this man to have a look) and confirmed the bed was not ok at all. We agreed to leave the house after 1 night and getting a total refund. She confirmed this in the booking app.
After we slept one night 300km away from this house Lilian the host contacted us by the booking app: ‘these are no bedbugs, you can come back, but you will not get a refund’. This was a total shock for us. We had an agreement. Till today we never got our money back. How disappointed can you be on human beings. It is a month ago and we are still very disappointed this could happen. Lilian did not come back with any other other solution. We paid the full week. We had a very clear agreement. The booking agency builds up a case but Lilian has to arrange the refund, but she didn’t. We suggest not to book this house, the way the host treated us is not a human way. She is not responding on any message. DO NOT SLEEP IN THESE BEDS!!!
Linda M.
Hospedou-se por 7 diárias em ago. de 2023
