- Idiomas :
Elementos de segurança
Sala de jantar
Adequação e Acessibilidade
Regras da Casa
Permite crianças - We do not provide equipment for infants.We do not provide equipment for infants.
Não permite animais de estimação
Não permite festas/eventos
Proibido fumar - Outside smoking is allowed.Outside smoking is allowed.
Ocupação máxima: 4 (acomoda até 4 adultos)
Idade mínima do locatário: 18
Política de cancelamento
Reservas canceladas pelo menos 30 dias antes do início da estadia recebem um reembolso de 100%. Reservas canceladas pelo menos 14 dias antes do início da estadia recebem um reembolso de 50%.
Couldn't get in driveway due to ice.
In front of entrance was a sheet of ice.
Dirty towels left on the washer. Bed sheets looked like someone had slept in them.
Noise from upstairs tenants sounded like herd of elephants, this went on til after 2 AM. Shouldn't have surprised me when I saw a bowl on dresser with ear plugs and a note saying we like our guests to have a good night sleep so take a pair of earplugs. Had booked for 2 nights but after first night went to a hotel.
We are sorry that your stay was so unpleasant. However, we did refund your money for your second night. As to the issue of ice at the end of the driveway, this was because the city plow went through at around 2:00 pm. We both work full-time and as soon as Dean got off work he cleared it away. Check-in time was 4:00 pm and he arrived to clear it away at 4:45 pm. As to the noise upstairs, we are very upfront on our ad that it is a basement apartment and there will be associated noises from upstairs. That being said we spoke to our tenant on other side of basement and she had no issue with noise. I do apologize for the towels in the washer but I was told by our cleaner that she had left them in the washer by mistake. How they made it on top I do not know. I can also assure you that it is not our policy to leave dirty sheets in the beds. We change everything after each stay including the shams and duvet cover. Sometimes due to the fast turnover between guests the sheets may be a little wrinkly when they come out of the dryer but CLEAN! We are always available to hear from our guests if there are any issues. It is unfortunate you did not enjoy your stay. Dean and Denise
We really liked this suite. It is convenient to get to with amenities very close. Also really close to anything else you would want. Host was very helpful and responsive to questions. I would recommend for anyone staying in St John's.