Luxury country house with infinity pool, sleeps up 10+1, A/C, restaurant nearby

Hello Eran, thanks for taking time to leave a comment. First of all the water system of the villa is perfect, there was an unpredictable malfunctioning of 1 boiler (just 2 of 6 showers with lukewarm water) during your stay and was fixed in 24 hours. I'm happy to hear that in general you had a positive experience at the villa, it was April and even if we had warm temperatures and sun before your arrival, the weather was not very good during your stay. I think that this influenced your experience. 1 - WATER PRESSURE. We have never had troubles with it and we are not having any problem now. Other guests arrived 2 days after your departure, we've asked them if the water pressure was adequate and they told us that everything was ok. They were 10 people, the full occupancy of the house so they used all the bathrooms and showers. 2 - HOT WATER. you had just 2 days of lukewarm water in 2 showers (2 of 6 showers in the entire house) of the upper floor. You contacted us in the afternoon of the first day and the thecnician that was able to fix the malfunctioning the following day. He watend to come the following morning but YOU asked to come in the afternoon. It is wrong that the problem was not fixed, in fact when you left the house you said us that were all having hot showers. Boilers in the villa are regularly serviced (we have documents) but things may accidentally happen, it doesn't mean that a villa is not luxury or that the entire water system is not efficient. 3 - YOU LEFT THE VILLA 1 DAY BEFORE. In your review it seems that you left the villa 1 day before because of you had no hot water. We clearly remember that on arrival you said that would have left the villa 1 day before due to the early time of departure flights. 4 - STYLE OF THE VILLA we'll improve the lightening of 1 bathroom and the kitchen. You could see 40 photos of the villa, I answered all your questions (you knew that there was 1 TV) before deciding to reserve it, the villa is a stylish property beautifully funrnished that reflects the personal taste of the owners. I have to be honest and say that you pay attention to details but damaged the electric gate of the villa putting masking tape in the sensors without our permission and without informing us on departure (we noted it after your departure), luckily the gate was new and still under warranty so the technician did not ask us money to repair it and we authorized Home Away to give you back the entire damage deposit.

Hi Stephanie, what a nice surprise your review! I didn't know you left a comment about your stay at Casa Martana last year and I accidentally saw it today while checking my online listing. I'm trying to get familiar with Home Away reviews, each portal has a differnt way to collect and show reviews. Even if my reply is late, I want to say THANK YOU and I hope you'll be back in the future. We were in touch after your departure, I remember you were a very kind and respectful guest. I wish you and your family all the best! Luana Zangarelli Manager at Spoletium Holiday rentals - Apartment and Villa rentals in Umbria