Contemporary beach house on dune directly on Cape Cod Bay

Nicolas, Thanks for your nice review. Hope you had a good time. We love being on the Cape in the winter. Hope you'll consider us when planing your next Cape getaway. Ernie

Thanks for sharing your enthusiasm for our Truro beach house and it’s amazing location. Ernie

The couches you found wanting are, in fact, like most of the furniture in the common areas, top-of-the-line Restoration Hardware products that are featured in their current catalogues for summer homes.

Thank you, Mary, for your lovely recommendation of our Truro home. We are so pleased your celebration went so well and you appreciated what we love about our uniquely designed home with its amazing vistas.

We pride ourselves on the services we provide to renters as well as the outstanding caliber of the house. 1) The house was thoroughly cleaned and all the beds made with clean sheets after the previous renters left by the outstanding cleaning service we’ve used for years without any complaints. One of our caretakers inspected the house before this renter’s arrival and reported that it was clean. The renter’s only email to us on the first day began with an exclamation that “the house is beautiful.” It included a comment about the cleaners having missed one of the floors that they had swept, but the writer’s tone implied it wasn’t a problem. The next day the renter emailed us that one of the beds had “un-fresh” sheets that needed to be washed. This complaint made no sense, since they could simply have taken fresh sheets from one of the many other beds in our 7-bedroom home that they were not using, but we sent a 3-person cleaning crew to the house by early that afternoon with instructions to clean and wash whatever the renters wanted done. When the cleaners arrived, the renter refused to let them in to see what they had allegedly missed and to make it right. The renter’s complaints escalated over the next several days until they turned into the more serious and extensive allegations in this review, with demands for compensation. We have offered him $250, which is more than generous, given that he did not give us an opportunity to see and correct the alleged problem. We were left with no way of knowing which, if any, of the escalating complaints were valid, since neither our caretaker (who was present when this party moved in and again the next morning ) nor our cleaners were alerted or shown anything that was dirty. In a spirit of good will and to maintain our “spotless” reputation, we offered the renter a $250 refund. 2. The renter was provided the correct entry code and reminded to use it in three separate emails in the weeks before his arrival. He thanked us for one of these emails, so he read it, but apparently did not bring the correct entry code with him and tried to use an expired VRBO code that he had been warned had been changed for security reasons. The renter was momentarily inconvenienced before our caretaker, who always checks in when renters arrive, appeared and let them in. 3. Our kitchen is generously stocked with all sorts of cooking utensils, pots, pans, two Cusinarts, hand and stand mixers, most basic cooking ingredients, and an extensive range of spices. The renter correctly informed the caretaker the day they arrived that the kitchen did not have sufficient paper towels, laundry detergent or garbage bags, which should have been left by the cleaning crew. These items were promptly delivered the next morning. The renter also asked for aluminum foil that was also supplied. 4. The renter was furnished with 17 towels for the 10 people in his party. He wanted double that number. The additional towels were provided the next day.

Thank you for bringing the growth of poison ivy to our attention. Our gardener has taken care of it.