4/10 - Insatisfatório
Sophia C.
30 de dez. de 2019
Pontos positivos: Limpeza e check-in
Pontos negativos: Comunicação e localização
Barebones rental, poor communication, unprofessional
This property been recently renovated, and I imagine we were the first tenants (fridge/oven still had new appliance stickers). The property is bare bones, meaning the owners rehabbed it then spent the absolute minimum $ to provide basic necessities for a rental - there is a "bed" in each room (one room has only an air mattress), but no other furniture. We had to put our glasses & phones & cup of water on the floor each night, as there were no nightstands. Some rooms have blinds, but the bathroom (importantly) does not - there are no blinds/curtains or frosting on the glass to prevent anyone driving up the busy street from seeing you naked in the shower, or even using the toilet. In addition, the kitchen has basic supplies, but they're all from the dollar store, so minimally functional. The coffee pot, for example, looked like it had been used once, and the percolator mechanism had melted into a pile of melted plastic in the bottom of the pot. The wine bottle opener was so cheap, the metal simply bent when you tried to open a bottle. We aren't complainers, so we didn't contact the owner because we don't consider those things a big deal. What we DID consider a big deal, is their response (or initial lack thereof) to an issue we had. On the morning of our departure, we awoke to find our son had unfortunately had a pee accident on the air mattress - which we promptly cleaned - but since we wanted to be honest, we emailed the owner immediately offering to go to the store to replace the air mattress before we left. This email was sent before 8am, and she did not reply until the following day (we had already traveled back home). She replied by stating that they would deduct the cost from our security deposit. She then proceeded to withhold $200, claiming that she paid $225 for it and needed to cover her damages. Not only was this mattress a totally basic, no-name-brand discount store air mattress (I took photos), but even now when I search online, I'm not able to find ANY air mattress (besides a glamorous, brand name Aerobed pillowtop) that comes even close to that price. So with a price of 2 nights
+ fees + tax + air mattress = A price VRBO will not let me publish, but I’ll say 4 adults could have stayed in the Plaza in Manhattan for FAR less. Save your money.
Sophia C.
Hospedou-se por 2 diárias em nov.. de 2019
