Le Parc des Frères Lumière · 120m² · Garagem trancável para 2 carros · Aceita cães · Metrô

Dear Ruth, thank you for your review. We are glad you liked the location, but a few points need correcting. The apartment is a 120 m² flat dedicated to short-term rental and furnished accordingly: simple, practical furniture and comfortable bedding that guests have praised for ten years. The listing photos show exactly what you found. As is standard for holiday rentals, we do not supply consumables. Six Nespresso capsules are left as a welcome gesture; coffee, paper towel, filters and groceries are for guests to buy. The flat has 17 power outlets (four in each main room, two per bedroom, four in the kitchen, one in the hallway), more than enough for four guests. One living-room outlet has become slightly loose; had you told us, it would have been fixed within the day. Standard check-in is 4 pm. As you arrived by train at 12:56, we let you check in at 1:30 pm, at no extra charge, so you could enjoy Lyon from your first afternoon instead of waiting with your luggage. This gesture was never acknowledged. Communication was one-sided: brief, minimal replies to our messages, and not a single issue raised during your three nights or at check-out. We cannot fix what we are not told about, and regret these remarks were saved for a public review rather than shared when we could have acted. We wish you all the best for your future travels.
Fabrice

Thank you Bernadette for staying at our place. We are very happy that you had a wonderful time in Lyon and that you experienced Les Halles !

Hello Alan, I have just double checked now and it is clearly mentioned in the middle of the apartment description that the arrival is before pm7:00