#2780 Priv Spa Pool 2 Masters Disney Universal.

Thanks a lot for choosing to stay with us, we are happy that you had enjoyed your vacation and our home and location. We had recently added more seating in the living room, we also replaced the sofa with a bigger leather sofa, if you have senior guests, they don't have to climb the stairs anymore as we now have a master suite downstairs with a queen bed and double sofa bed and private en-sutie bathroom. Welcome back and check it out :)

Hi Jarle, Thank you very much for your stay, but we wish you had communicated with us about your concerns during your stay so that we could have come and address any of your concerns right away. We have done a lot of changes to the house since your stay, we now have 2 master suites with one downstairs for guests' conveniences. We also have themed kid room for kids to have a lot fun. We have replaced the living room sofa with brand new leather sofa, the dinning room chandelier was replaced as well. Welcome back to your a total different and better experiences

Hi Sandra, thanks for your stay and feedbacks, we believe there were misunderstanding in our communications. We did not meant that you had to use any leftover supplies from the previous guests at all. What we meant was that we do provide initial supplies, but when they are used out the guests will get their own supplies for the rest of the stay (this happens with longer stays or big groups stays), our initial supplies include 2 rolls of toilet paper in each bathroom, body soap/shampoos/conditioners provided in each bathroom, we provide all followings in the kitchen: Keurig and traditional coffee machines with free coffee pods, hot water boiler with free tea bags, utensils, salt & pepper, cookware, dinnerware, bakeware, one role of paper towel, dishwasher pods, dish hand wash liquid, kitchen cloth, several large garbage bags, etc. We also provide bath/face/hand towels as well as pool towels for each guests, free access of washer & dryer with several laundry pods for your conveniences. Kids' Pack'n Play, Highchair and booster seat are provided too. As for the stairs, in order to avoid similar incident from happening we have moved a Queen bed & a sofa bed to the downstairs 2nd master bedroom, this bedroom has its own en-suite bathroom, this way some guests could choose to stay downstairs master bedroom without needing to climb any stairs. We believe your will love the new setup. this house was renovated and all carpets were replaced with hardwood floors, we have never had any guests reported the hardwood floors were slippery before or after your stay. But we checked again and made sure the floors were not highly polished, there was a long railing besides all stairs which could be a big help. Thanks again for your stay, we promise you that you will definitely have great experiences with us next time you stay with us!