Uma das poucas propriedades com uma mesa de bilhar no local.
5 quartos3 banheirosAcomoda 16 pessoas
Comodidades populares
Piscina externa
Estacionamento no local disponível
Cozinha
Lava-roupa
Ar-condicionado
Churrasqueira
Explore a região
Burnside, KY
Burnside Marina
Place, Burnside Marina
27 min de carro
Somerset Community College
Place, Somerset Community College
36 min de carro
Cachoeiras Cumberland
Place, Cachoeiras Cumberland
53 min de carro
Quartos e camas
5 quartos (acomoda 16 pessoas)
Quarto 1
1 cama Queen
Quarto 2
1 cama Queen
Quarto 3
2 camas Queen
Quarto 4
2 beliches solteiro
Quarto 5
1 cama King e 1 beliche solteiro
3 banheiros
Banheiro 1
Banheira ou chuveiro · Vaso sanitário
Banheiro 2
Banheira ou chuveiro · Vaso sanitário
Banheiro 3
Banheira · Vaso sanitário · Apenas chuveiro
Espaços
Deque ou pátio
Varanda ou varanda coberta
Cozinha
Espaço para refeições
Sobre esta propriedade
Welcome to Hidden Haven – A Spacious Lakeside Retreat
Welcome to Hidden Haven – A Spacious Lakeside Retreat Escape to Hidden Haven, a serene lakeside retreat perfect for families and friends. Enjoy stunning lake views from two bedrooms with screened-in porches, or take a leisurely stroll to the water’s edge from your backyard. Spend cozy evenings around the firepit on the spacious concrete patio, or relax inside with a stone fireplace and expansive windows offering breathtaking views. The open main level features a fully equipped kitchen, dining area, and living room—ideal for gathering and entertaining.
Hidden Haven comfortably sleeps 16 guests, offering 3 bedrooms and 2 baths on the main floor, plus 2 bedrooms and 1 bath on the lower level, complete with a second family room. Minutes from community pools and a public boat ramp, this retreat also provides ample parking with a long driveway. Nestled in the heart of Daniel Boone National Forest, Hidden Haven comes with all the modern conveniences, including high-speed wireless internet, a pool table, two gas fireplaces, and complimentary unlimited local and long-distance calling.
Key Features Air Conditioning & Heating Private Lake Access BBQ Grill & Utensils Essentials Provided: Towels, bed linens, soap, and toilet paper Ceiling Fans Coffee Maker Cooking Basics Dishwasher High-Speed WiFi Smart TVs Private Patio or Balcony Resort Pool Access Outstanding Amenities Fully Equipped Kitchen: Prepare delicious meals in the fully stocked kitchen, which includes a microwave, stove, refrigerator, and all the essential cookware. Whether it’s a quick breakfast or a family feast, you’ll have everything you need.
Entertainment: Unwind after a day of adventure with your favorite shows and movies on the Smart TV. With complimentary WiFi, you can stay connected and stream with ease.
Outdoor Dining & BBQ Grill: Enjoy outdoor meals with the BBQ grill and dining area. It’s perfect for family cookouts while taking in the beautiful lake surroundings.
Relax by the Pool: Take advantage of the resort’s pools to cool off on warm days. Whether swimming or lounging, the pool area is ideal for relaxation.
Climate Control: Stay comfortable year-round with air conditioning for hot days and heating to keep you cozy during cooler evenings.
Additional Perks Scenic Location: Wake up to peaceful mornings surrounded by nature. Enjoy your coffee in your private outdoor space with serene woodland views.
Proximity to Activities: Located within Lake Cumberland Resort, this home offers easy access to boating, fishing, hiking, and swimming, making it the perfect base for outdoor enthusiasts.
Family-Friendly Space: Hidden Haven is ideal for families or groups of friends, accommodating up to 16 guests. There’s plenty of room to relax, play, and create lasting memories.
Resort Highlights Three Resort Pools: Cool off in one of the three resort pools, perfect for swimming or lounging under the sun.
Boat Ramp: Enjoy easy access to Lake Cumberland with the nearby boat ramp, ideal for boating and fishing enthusiasts.
Tennis & Pickleball Courts: Challenge friends or family to a game of tennis or pickleball on the resort’s courts—great for staying active while having fun.
Keno Cove Café: After a day of exploring, indulge in delicious meals at Keno Cove Café. The menu features pizza, salads, sandwiches, and cocktails. Relax on the back patio by the cozy fireplace while enjoying your meal.
Local Boutique: Visit the resort’s boutique for unique local art, homemade ice cream, and Baxter’s coffee—perfect for a snack or souvenir shopping.
Year-Round Lake Cumberland Getaway Whether you visit in the vibrant fall, peaceful winter, blooming spring, or exciting summer, Hidden Haven provides the perfect year-round retreat. With its proximity to Woodson Bend Resort and endless outdoor activities, you’ll experience the best of every season.
Book Your Stay at Hidden Haven Today! Ready for your next lakeside adventure? Hidden Haven is the ideal spot for family gatherings, romantic weekends, or a relaxing getaway with friends.
Adicione as datas e descubra os preços
Propriedades semelhantes
Lakeside Hideaway 5BR lakefront home with hot tub, pools, pickleball, boat ramp
Burnside
Lakeside Hideaway 5BR lakefront home with hot tub, pools, pickleball, boat ramp
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião não informou se a propriedade tem detectores de monóxido de carbono. Leve um detector portátil com você na viagem.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem itens como trava de segurança.
Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
Informações a área
Burnside
esta casa de temporada fica em Burnside. Burnside Marina e Lee's Ford Marina são atrações que valem uma visita, assim como as maravilhas naturais em Cole Community Park e Cumberland River. The Center For Rural Development e Natural Arch Scenic Area também valem a visita. Aproveite as atividades e atrações que a área oferece, como golfe.
Somerset Community College - 36 min de carro - 33.8 km
The Center For Rural Development - 36 min de carro - 34.1 km
SomerSplash - 41 min de carro - 42.8 km
Cachoeiras Cumberland - 53 min de carro - 52.5 km
Opções nos arredores
Aeroporto Blue Grass (LEX) - 118 min de carro
Restaurantes
Mulligans - 38 min de carro
Pine Knot Country Diner - 51 min de carro
Ginny's Diner - 31 min de carro
Lake Cumberland Fish Market - 26 min de carro
Cole's Shooting Sports - 32 min de carro
Perguntas frequentes
Welcome to Hidden Haven – A Spacious Lakeside Retreat tem piscina?
Sim, esta propriedade conta com uma piscina externa.
Quanto custa ficar em Welcome to Hidden Haven – A Spacious Lakeside Retreat?
A partir de 26 de jul. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Welcome to Hidden Haven – A Spacious Lakeside Retreat em 13 de out. de 2026 começam a partir de R$ 2.094, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.
Welcome to Hidden Haven – A Spacious Lakeside Retreat é ideal para quem viaja com animais de estimação?
Não, animais de estimação não são permitidos nesta propriedade.
Quanto custa o estacionamento em Welcome to Hidden Haven – A Spacious Lakeside Retreat?
Estacionamento no local disponível na propriedade.
Qual é o horário de check-in em Welcome to Hidden Haven – A Spacious Lakeside Retreat?
Horário de início do check-in: 15h.
Qual é o horário de check-out em Welcome to Hidden Haven – A Spacious Lakeside Retreat?
Horário de check-out: 10h.
Onde fica Welcome to Hidden Haven – A Spacious Lakeside Retreat?
Em Burnside, esta casa de temporada fica a 20 km de Burnside Marina, Burnside Library e Cole Community Park. Cumberland River e Somerset Mall também ficam a 32 km.
Avaliações
9,2
Maravilhosa
A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great place for an extended family trip. Fit 13 people well and have all the essentials needed for the stay. Would stay there again.
Alison W.
Hospedou-se por 4 diárias em jun. de 2026
Verificada
10/10 - Excelente
Kara W.
29 de set. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Relaxing stay in a bucolic setting. Wonderful family room perfect for enjoying our meals and playing games together.
Kara W.
Hospedou-se por 3 diárias em set. de 2025
Resposta de VrboOwner em 14 de out. de 2025
Thank you so much for your 10 out of 10 review! We’re thrilled to hear you enjoyed your stay and truly appreciate you taking the time to share your feedback. We’d love to welcome you back again soon!
Verificada
8/10 - Boa
Melva W.
9 de jul. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great trip
Recommend property!
Melva W.
Hospedou-se por 3 diárias em jun. de 2022
Resposta de VrboOwner em 11 de jul. de 2022
Thank you so much for staying with us. We strive for a 5-star review. Please let us know how we can earn a 5-star review in the future. We take constructive criticism very well. All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
10/10 - Excelente
Mark M.
6 de jul. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Amazing vacation property
This property is a hidden treasure at Lake Cumberland! The layout of the house and the huge back deck gave us plenty of room to enjoy our vacation. We highly recommend this property to others and plan on staying again next year!
Mark M.
Hospedou-se por 2 diárias em jun. de 2022
Resposta de VrboOwner em 19 de jul. de 2022
Thank you so much for staying with us and the 5-star review! All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
10/10 - Excelente
Mary Beth P.
3 de jul. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Beautiful location
Perfect house for large family. Location and access to lake was perfect for us. A little hard for older parents to make the walk down to water with incline and rough terrain. Overall great vacation!
Mary Beth P.
Hospedou-se por 7 diárias em jun. de 2022
Resposta de VrboOwner em 5 de jul. de 2022
Thank you so much for staying with us and the 5-star review! All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
10/10 - Excelente
Diane D.
30 de jun. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Love this place
This is a wonderful house and location. We've stayed here for 2 summers in a row. You can easily get to the river from the house. Pool is a short walk (unfortunately closed this year to COVID-19-was opening as we were leaving :(. Boat ramp is very close too. Looking forward to another visit!
Diane D.
Hospedou-se por 7 diárias em jun. de 2020
Resposta de VrboOwner em 12 de out. de 2020
Wonderful guest! We hope you found your stay as relaxing and comfortable as possible. Thank you for your patronage and we are looking forward to welcoming you on your next stay with us!
Verificada
10/10 - Excelente
Kay F.
12 de jun. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The kitchen was very well stocked. The house is on 3 levels which meant the 16 of us could enjoy eac
The exterior property did not offer much, but the interior did.
Because of the location, we had to do extensive driving each day to hike, see the falls, etc.
Kay F.
Hospedou-se por 3 diárias em jun. de 2022
Resposta de VrboOwner em 5 de jul. de 2022
Thank you so much for staying with us and the 5-star review! All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
10/10 - Excelente
Katana H.
20 de mai. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Family time
We enjoyed the house and all of the amenities. Very well equipped, clean, nicely decorated, and maintained. Property owners were extremely helpful and friendly. Store was full of unique items, home made goods, and essentials. Loved our stay here. The ONLY issue was that we thought based on pictures that there was direct lake access and ramp for boats, at the back/side of the house. Also, there was a picture of a fire pit and chairs around it in the backyard; this was not the case. There was a fire pit in the driveway that we enjoyed using. No hot tub either as previously thought. No boat ramp or walkway down to the water. No complaints, just was expecting those three things. We will gladly rent again from these property owners and really enjoyed our stay.
Katana H.
Hospedou-se por 2 diárias em mai. de 2023
Resposta de VrboOwner em 5 de jun. de 2023
Thank you so much for staying with us and the 5-star review! This home features a firepit at the back of the house and is on the water. There is also a courtesy boat dock just down the road before entering the gate which you stayed. All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we look forward when you come stay with us again!
Verificada
6/10 - Razoável
Beth H.
10 de fev. de 2021
Pontos positivos: Comunicação
Pontos negativos: Localização
Nice but needs some tweaks
Nice private gated community but it takes 20 minutes to get up the windy hill to the house. That adds quite a bit of time if going places is part of your plans. For this caliber of a rental, I would expect zero or minimal difficulties/issues. The fireplace (January) took 2 people 15 minutes to figure out and be able to light- shouldn't be that hard. The ice maker should be as simple as "turn on" but again two people to try and see what the trouble was and then it took a couple of hours to make just a few cubes. At the end of two days we still never had a full container. The hot water was the worst feature as it was grossly insufficient for a house that supposedly could hold such a large crowd. First thing in the morning, no water ran at all yet and after the jet tub in the master suite was only 1/3 of the way full and the hot water was gone. Half of our crew either had to take a cold shower or no shower and washing the dishes was impossible in cold water. The oven was filthy. The jets on the whirlpool tub were suspect. Couch cover needed washed or replaced. No t.v.s in the bedrooms except master suite. This would be a nice place in warm weather as the backyard view on the deck and screened-in porch are nice. The basketball hoop would be fun for kids. The pool table was enjoyable and they provided lots of board games. The beds were comfortable and the house was decorated nice. Plenty of dishes, cups, silverware, and anything needed in the kitchen but providing more than one extra garbage bag would be helpful. The staff was friendly.
Beth H.
Hospedou-se por 2 diárias em jan. de 2021
Resposta de VrboOwner em 10 de mar. de 2021
Our team at Lake Cumberland Resort III strives to make each stay the best possible for our guests. Unfortunately, there will be issues to overcome along the way, and we do our absolute best to correct those. This encounter is not a true representation of what we offer in our rentals. We take pride in our reviews. Because we are nearly at a 5-star rating, we are a Super Host on Airbnb and a Premiere Partner with VRBO. This home is currently rated 4.87.
Our standards are high, and we go over all issues with our staff to ensure we each learn from any mistakes. Our homeowner is very particular, so we thank you for bringing these things to our attention.
Renter receives an introductory kit of toilet paper and paper towels. We do though when requested provide extra toilet paper, towels, linens, paper towels, trash bags, and so on.
We love our solitude here in the Daniel Boone National Forest.
Moving forward, we will continue to work with our Six Sigma Consultant on our company policies and procedures.
Verificada
10/10 - Excelente
Karen S.
14 de dez. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Family Christmas weekend
We really enjoyed the space, kid friendly and the views.
Karen S.
Hospedou-se por 2 diárias em dez. de 2021
Resposta de VrboOwner em 20 de dez. de 2021
Thank you so much for staying with us and the 5-star review! All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
8/10 - Boa
Leah A.
12 de set. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Review
Overall great stay! Cute place and very clean. Good, quick communication from host. No hot water for showers which was disappointing and probably the only complaint.
Leah A.
Hospedou-se por 2 diárias em set. de 2021
Resposta de VrboOwner em 16 de set. de 2021
Our team at Lake Cumberland Resort III strives to make each stay the best possible for our guests. Unfortunately, there will be issues to overcome along the way, and we do our absolute best to correct those. This encounter is not a true representation of what we offer in our rentals. We take pride in our reviews. Because we are nearly at a 5-star rating, we are a Super Host on Airbnb and a Premiere Partner with VRBO. This home is currently rated 5.0.
Our standards are high, and we go over all issues with our homes.
We are glad you enjoyed your stay. This home has the largest water heater available and was replaced this summer but, due to the amount of activity we will continue to monitor.
Verificada
10/10 - Excelente
Sharon B.
30 de ago. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Amazing House!!
House was beautiful and tons of room and open floor plan was perfect for hanging out and eating. Conveniently located close to the pool and courtesy dock too. Owner was so responsive and even gave us a late check out when we contacted to let them know one of the people dropped their car keys in the lake and we were waiting for family to bring them 1/2 way to us. Lol. Key fob floaty is sold in the Marina gift shop. I highly recommend that $5 purchase! Hahaha!! The crew had the nest weekend!
Sharon B.
Hospedou-se por 3 diárias em ago. de 2021
Resposta de VrboOwner em 1 de set. de 2021
Thank you so much for staying with us and the 5-star review! All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
10/10 - Excelente
HEATHER A.
16 de ago. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Friends weekend!
This house was perfect for our adult friend getaway. We never left the resort. Great boat ramp and parking. Beautifully decorated with all the extras needed. We will be back. Thanks !
HEATHER A.
Hospedou-se por 3 diárias em ago. de 2021
Resposta de VrboOwner em 18 de ago. de 2021
Thank you so much for staying with us and the 5-star review! All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
8/10 - Boa
John L.
11 de ago. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Yes burnside
Great.
John L.
Hospedou-se por 7 diárias em ago. de 2021
Resposta de VrboOwner em 27 de ago. de 2021
Thank you so much for staying with us. We strive for a 5-star review. Please let us know how we can earn a 5-star review in the future. We take constructive criticism very well. All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
10/10 - Excelente
Mercedes F.
2 de ago. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Wonderful Spot
Came for a girls’ weekend and the property was great! Lots of room and activities. We came early before check-in and we were able to use the pool, which was clean and nice. Spent all day Saturday on the lake but the house was awesome to come back to and cook dinner. Would come back again!
Mercedes F.
Hospedou-se por 2 diárias em jul. de 2021
Resposta de VrboOwner em 6 de ago. de 2021
Thank you so much for staying with us and the 5-star review! All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we look forward when you come stay with us again!
Verificada
10/10 - Excelente
Brooke B.
22 de jul. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great family vaca!
Great family vacation. Very clean and beautiful area! Pool is nice, and check in/out is super easy, and they have a pizza and coffee shop at the check-in building that is excellent as well. Our family had a great time!
Brooke B.
Hospedou-se por 4 diárias em jul. de 2021
Resposta de VrboOwner em 6 de ago. de 2021
Thank you so much for staying with us and the 5-star review! Thank you for stopping in at our shop! All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
10/10 - Excelente
Ty S.
27 de jun. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Family Vacation
The house had everything we needed for a great vacation.
Ty S.
Hospedou-se por 4 diárias em jun. de 2021
Resposta de VrboOwner em 28 de jun. de 2021
Thank you so much for staying with us and the 5-star review! All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
10/10 - Excelente
brahmanandam a.
21 de jun. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Excellent
Excellent house for vacation.
brahmanandam a.
Hospedou-se por 2 diárias em jun. de 2021
Resposta de VrboOwner em 23 de jun. de 2021
Thank you so much for staying with us and the 5-star review! All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
10/10 - Excelente
Kasey A.
5 de abr. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Off the Grid Relaxation
We rented this house for my family to escape and relax! It was the perfect home for us! Kitchen was one of the most week stocked kitchens! The house was large enough for everyone to spread out and relax! Beds were very comfortable! The decor unique, eclectic and fun! We would love to stay here again!
Kasey A.
Hospedou-se por 2 diárias em mar. de 2021
Resposta de VrboOwner em 5 de abr. de 2021
Thank you so much for staying with us and the 5-star review! All of us here at LCR3 are honored that you entrusted us to help make your vacation a great one! It was a pleasure having you and we hope you come stay with us again!
Verificada
2/10 - Terrível
Christy G.
4 de abr. de 2021
Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Bait and switch
We arrived after reserving the above property and after driving 3+ hours. When we arrived Diana had switched us to a much smaller location that would not accomodate our family. They did this without asking us. We had booked the property 2+ months before. This forces us to find another property. VRBO was very accommodating and out us all (14 people) in a hotel for a night until we could find a suitable location. I cannot tell you the angst and TROUBLE this caused all of us who had travelled from states to meet. I do not recommend these property owners!
Christy G.
Hospedou-se por 3 diárias em abr. de 2021
Resposta de VrboOwner em 10 de abr. de 2021
Our team at Lake Cumberland Resort III strives to make each and every stay the best possible for our guests. Unfortunately, there will be issues to overcome along the way, and we do our absolute best to correct those. This encounter is not a true representation of what we offer in our rentals. We take pride in our reviews. Because we are nearly at a 5-star rating, we are a Super Host on Airbnb and a Premiere Partner with VRBO.
Our standards are high and we go over all issues with our staff to ensure we each learn from any mistakes. This situation was handled the best as anyone could have handled the aggressiveness and resistance we were faced with. We received a booking for 10 people. When an issue came up and that home was no longer available, it is policy that a comparable home be offered to the arriving guests. Before arrival, our office manager called the guest a few times to explain the situation without any response. The reservation was moved to a comparable home, occupancy for 12, in the same gate, and with a water view, just like the one booked. When the guests got to the home they were moved to, the LCR3 owner was called down to explain the situation and explain that they received a like-home that would sleep the number of guests in the VRBO booking. However, 14 people arrived and this home slept 12. The owner was met with aggression and he did not feel comfortable, so security was called to the home. LCR3 made every attempt to satisfy the guests and offered like-homes that slept the number of guests in the booking. LCR3 worked with VRBO to cancel the reservation and offered a full refund. Unfortunately, the owner still received an aggressive phone call at 10:30 pm that night over the situation. We will work with VRBO to get the above review removed as it is not a true representation of the situation. Moving forward, we will continue to work with our Six Sigma Consultant on our company policies and procedures.
Verificada
8/10 - Boa
Heather C.
1 de mar. de 2021
Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
Pontos negativos: Limpeza
Wonderful area. The house was not the cleanest.
The couch was gross and desperately needs to be reupholstered. We covered it with sheets from the beds to feel comfortable setting on it. The pillows throughout the house were gross as well. Our booking was for 10 adults and 2 children for 4 days and yet there was only a total of 3 rolls of toilet paper and two trash bags and a tiny bottle of dish soap. We paid a lot to stay here we shouldn’t have to buy extra essentials. And if you are only going to provide one towel and one wash rag per guest, actually it was less than that, you need to provide laundry soap. Also, I know it’s how all these rentals work, but if you are going to require your guest to strip all the beds, take out all the trash, straighten the house back up and clean the dishes, you shouldn’t require a cleaning fee and especially a 10 am check out. This policy needs to change.
And you only require beds to be stripped down from the fitted sheet and up, not the comforters or the blankets in the baskets, so nothing else gets washed? That’s nasty! Also many of the chairs in the kitchen are wobbly. The carpets need to be cleaned as well. This house needs some TLC!! The most ran down house we’ve rented.
Heather C.
Hospedou-se por 3 diárias em fev. de 2021
Resposta de VrboOwner em 10 de mar. de 2021
Our team at Lake Cumberland Resort III strives to make each and every stay the best possible for our guests. Unfortunately, there will be issues to overcome along the way, and we do our absolute best to correct those. This encounter is not a true representation of what we offer in our rentals. We take pride in our reviews. Because we are nearly at a 5-star rating, we are a Super Host on Airbnb and a Premiere Partner with VRBO. This particular home is currently rated 4.88.
Our standards are high and we go over all issues with our staff to ensure we each learn from any mistakes.
Renter receives an introductory kit of toilet paper and paper towels. Since this is a vacation house rental, we do not provide laundry soap at the homes. We do though when requested provide extra toilet paper, towels, linens, paper towels, trash bags, and so on.
Moving forward, we will continue to work with our Six Sigma Consultant on our company policies and procedures.
Verificada
10/10 - Excelente
Betsy R.
13 de dez. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Just like the picture
Very clean, everyone was really nice. The house looked just like the picture. We have been to places that the pictures are old and the house look nothing like them. Pleasantly surprised. The bed sheets smell like they just washed them; very nice.
Betsy R.
Hospedou-se por 3 diárias em nov. de 2020
Resposta de VrboOwner em 13 de dez. de 2020
Wonderful guest! We hope you found your stay as relaxing and comfortable as possible. We strive for a five-star rating. Thank you for your patronage and we are looking forward to welcoming you on your next stay with us!
Verificada
10/10 - Excelente
Vicki B.
20 de ago. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Beautiful location With access to the lake
A great family vacation was had by all!! I would absolutely recommend going back. It was a wonderful place to stay!!
Vicki B.
Resposta de VrboOwner em 12 de out. de 2020
Wonderful guest! We hope you found your stay as relaxing and comfortable as possible. Thank you for your patronage and we are looking forward to welcoming you on your next stay with us!
Sobre o anfitrião
Anfitrião: Dianna Pulliam
Idiomas:
Inglês
Anfitrião Premium
Essas pessoas oferecem, de maneira consistente, ótimas experiências aos viajantes.