Beachfront condo located at the Apollo

We try calling everyone a day or two after check in to make sure that everything is okay. If not, we try to fix it. Thank you for the nice words.

Thank you Derek and everyone else who have taken the time to write reviews for our condo. We appreciate hearing your opinions and knowing that you enjoyed your stay.

We apologize for the upstairs disturbance. Your phone call to the management was the right thing to do. We're happy that the issue was resolved for you and that you enjoyed the condo.

Yes, there was a snafu with the keys. Miscommunication resulted in the keys being held a different location than usual. We apologize for this misunderstanding and are happy that this initial experience did not detract from the rest of the trip. We are taking your recommendation to revise our check-in instructions to contact our property managers a week ahead of time rather than a few days before. Thank you for your suggestion and for your review!

We appreciate your feedback, but it is important to address several issues and few inaccuracies in your note. First, the condo is always stocked with clean linens and towels. I know this since 4 sets of new beach towels along with bath towels were purchased prior to renters’ arrival. Consumables such as toilet and towel paper and garbage bags are only included for renters’ accommodation upon their arrival. We do not provide an ongoing supply for your full stay just like we do not supply groceries, bottled water, sunscreen, etc. This is made abundantly clear on rental advertisement, lease, etc. This is secondary residency, not a hotel. Second, while we regret that we had a failed water heater renter was immediately provided with alternate shower arrangements and there was someone there immediately for repairs. Unfortunately, it became apparent days later that the newly repaired parts failed and the water heater needed to be replaced. At renters direction, they did not want a repairman on site so as not to inconvenience their stay. To reiterate, alternative shower accommodations were made available to renters and any limitations to their personal hygiene were their own choice. Perhaps most disconcerting is that from day 1 renters were more interested in a discounted stay, not hot water. That said as an owner I find it disheartening when a renter exhibits clear disregard for our unit. My wife and I strive to provide a clean, fully equipped unit at a reasonable price. This is supported by countless 5 Star reviews from other renters over the last 20 years. It goes a long way when renters exhibit a little courtesy and consideration in their stay so that other renters can enjoy the same. To be clear there was no physical damage to the unit, but I thought I was being fair by not passing along any excessive cleaning charges in lieu of renters modest inconvenience. Claudio & Jenny Owners