4/10 - Insatisfatória
Milissa B.
5 de agosto de 2021
Pontos positivos: Check-in e localização
Pontos negativos: Limpeza e comunicação
Location is beautiful
We were exited to come back to Breakwater village. The location did not disappoint. We had to contact the realtor upon arrival as their were linens left in both the washer and dryer(not that serious) however we wanted to treat this home as our own, went to clean the lint trap which was completely full, through the vent pipe!. I’m insure how there was not a concern for a fire. Which we immediately reported. I also called to report that the one large burner in the home had no knob, it was completely broken off and we couldn’t even “ borrow” one from another burner unit. Leaving us no ability to have lobster or steamers at the house. Further, the coffee pot and counters and stove were not clean. I would have hoped that not being able to check in until 4pm allows suffient time for cleaning (which is an additional expense). The oven has a broken seal not reaching normal cooking times. I had taken pictures and sent to the agent who “ manages the property” and told “
I’ll let the owners know” with no follow up. We have been home for 2 weeks now and still not received our security deposit. As a family who worked through a pandemic waiting so anxiously for our vacation I was disappointed. We had to eat 100% of our meals out because the non stick cookware was scratched and not usable. We have never complained historically and always made the best of the scenario. I think the lack of response to our concerns led me to this review. I have photos of all the above items and sent them to the managing property agents. I would have hoped for at least a call.
Milissa B.
Hospedou-se por 14 diárias em jun. de 2021