Guthrie Cottage In the Village of Havelock North

Lovely to meet you both Thanks for being great guests Enjoy the rest of your trip around the North Island of New Zealand

Thank you Debbie for your review However we were very disappointed that your partner chose to have the tyre changed on your vehicle by Hawkes Bay Towing at 12.30am The noise of the rattle gun at that time of the morning created distress to my neighbours who were worried that someone was out stealing car tyres on our property. What made the job so urgent. You failed to respect others on this one you didn't drive the car again ,till you checked out. Furthermore you could have asked for assistance next morning from the hosts. Needless to say ,We weren't impressed

Your most welcome Hope to see you again

Thank you

Virginia,to be fair,if you withhold contact information through the booking platform,like your cellphone number,how can you be contacted,yes email. But you didn't read your email which contained your check-in instructions,you arrived with no idea how to get in. You rang VRBO to which they read my email which I sent to you. I met you and your husband and covered things relating to the accommodation. I also mentioned we had had a lot of rain and that doors could stick. But you took no notice And damaged the front French door by forcing it open. What's worse ,you and your husband said nothing. I knew you had caused damage,the broken pieces of the door were left on the verandah,you and your husband knew,yet you both choose to say nothing. What sort of person does this We work hard to provide a pleasant stay for guests,we provide treats for guests to eat,which you did. Yet you have the cheek to call our place drab The only thing drab is your attitude

Good morning Ron and Frances Thank you for your review With all stays,if a guest is more open to the host that they are aged,or require anything that would make their stay more enjoyable,we are more than happy to meet your needs. In this instance you did neither. Although we had asked the question when we sent through the check-in instructions As you would have seen,after checking in,that there was another set of stairs(lower) around the corner from the main entrance leading up to the veranda. If we had known ,we would have made the necessary adjustments. We try our very best to give our guests a great experience whilst staying with us.