2/10 - Terrível
Prudence C.
18 de nov. de 2025
Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio
RED FLAG. Lovely cottage, but awful owner.We rented this cottage for a 3night stay before our baby arrives. When we arrived, the cottage was what we expected. Later that night, when we pulled the blankets to go to bed, we found unwrapped candies and mice poop directly on the bed. We took photos and immediately notified the owner.Because it was late, we used the extra sheets provided and some bedding we had in our car. We told the owner we would leave the next morning and requested a refund for the two nights we would not be staying. He first claimed he had cleaned the cottage the day of our arrival, but the story changed on sunday. After we sent more photos of a mess in the front closet, he said he would check security cameras to see if someone had entered before us. He later confirmed no one had entered and said he would come by the next day, but he never showed.After we left, communication changed completely. The owner accused us of inventing the issue and then changed his story and accused us of trying to take advantage by asking money for 2 nights/ 3.We reached out to VRBO with our photos. When we followed up a week later, we were told the owner refused the refund and was now claiming we damaged a bed and a couch asking for 800 and that we “hid” from security cameras, raising concerns about where cameras might be located. The cottage itself is cute, but the cleanliness and accusations made the experience extremely stressful. Sharing this so future guest are aware.
Prudence C.
Hospedou-se por 3 diárias em out. de 2025
