East End Escape - prime location just moments from the Scenic Coastal Walkway

Thank you for your feedback. We’re delighted you enjoyed the amazing location, beach, nearby walkways, and easy access to town. We’re very sorry that your check-in was difficult and that assistance was not available as quickly as it should have been. We completely understand how stressful this must have been after a long day of travel. We’re reviewing our check-in and support processes to help ensure a smoother arrival for our future guests. We truly appreciate your patience and understanding. - BBK Team

Dear Ashley, We’re really sorry to hear how disappointing and stressful this experience was, especially after a long day of travelling and looking forward to a weekend away. Unfortunately, on this occasion, we didn’t get things right, and we sincerely apologise. We understand how frustrating it must have been to arrive without the check-in information you needed, particularly after making multiple attempts to get in touch and then having to find alternative accommodation at short notice. We’re also sorry that you were left feeling that you didn’t receive an apology or the support you deserved at the time. That’s certainly not the experience we want for our guests, and we completely understand your disappointment. We have taken your feedback on board and are looking at what went wrong so we can make sure this doesn’t happen again. We genuinely apologise for the inconvenience and for the impact it had on your weekend away. Thank you for taking the time to share your experience with us. Bach Break

Thank you for your detailed feedback. We’re glad to hear you found the property comfortable and had no issues during your stay. We sincerely apologise for the difficulties with the registration page, repeated follow-up messages, and delayed access code, as well as the inconvenience of needing to contact customer service several times. We’re reviewing these processes to ensure they are clearer and more reliable for future guests. We also appreciate your suggestion regarding a garage remote and will take this into consideration. Thank you again for helping us identify areas where we can improve. - BBK team

Thank you for the perfect star rating Jan! - BBK team