Cozy Nook

Thank you for the feedback Eileen, Would've been more helpful privately though, We feel rather unhappy to read this, especially since we communicated our readiness to attend to any concern at anytime. We wanted to ensure your stay was great. The A/C installation had nothing to do with the basement, I only informed you so you're not surprised to find techs moving around the exterior of the house, particularly around the basement window unexpectedly. There's always a separate mechanical room for the main floor. Apologies for the noise, it's the first time we've gotten such complaint, we are definitely reviewing that immediately. It snowed overnight, I woke up late to your message (sent 8:46am) and it was attended to immediately. I'm not sure there was an issue with garbage. We asked that you left it in the basement for us to handle and you did. We look forward to hosting you in the near future and we will always keep communication line open to make our guests comfortable as much as possible. Thank you.