Private cozy suite · Dyke/ Fisherman’s Wharf

Hello guest, Thank you for sharing your concerns. We truly apologize for the frustration you’ve experienced during your stay. I appreciate your patience, and I want to clarify a few points: • Wine Glasses and Towels: We DO have wine glasses and extra towels available in the drawers and cabinets, and I’m sorry if this wasn’t clear. We strive to ensure that all amenities are accessible to our guests. • Communication Prior to Arrival: We sent several messages before your arrival to assist with any needs or questions, but we didn’t receive a response. It’s important to us that we could address your requests beforehand. • Coffee Service: I apologize for not knowing about your desire for coffee service. We aim to provide a comfortable experience, and your feedback helps us improve. • Fire Safety Concerns: Regarding your fire safety concerns, the window can be considered an emergency exit, similar to many apartments and hotel rooms that have only one entrances. Your safety is our priority, and I appreciate your perspective on this matter. We genuinely value your feedback and hope to make our guests’ experience better moving forward.