Claytor Lake Hideaway

We're so glad you enjoyed your stay! It was a pleasure to have you as our guests - hope you'll come again! Sherry

So glad you enjoyed your stay - it was a pleasure to host your visit. And thank you for the constructive feedback. We'll definitely do a deep clean of the cookware and ensure it stays that way in the future. And new linens are on order! I hadn't realized they were becoming worn, so I do appreciate your advising me. Since we stay there so infrequently ourselves, we don't always know what needs attention without feedback from our guests - so thank you again!

We're so glad you enjoyed your stay. I do apologize for the surprise regarding the steps. We thought the pictures accurately indicated the distance to the dock and water, but clearly that's not sufficient. We'll change the text description to ensure it's clear. Thank you for the feedback!

Thx for the feedback, Michael. Glad your stay went well & that you'd consider coming back. There should have been some menus from local restaurants in the back of the Guesthouse notebook--sounds like they aren't there anymore. We'll correct that, as well as compile a list of nearby activities such as the Rescue Ride. The housekeeping crew contacted us about the AC; it simply needed a refrigerant recharge, which we did the day after you left. If you'd contacted us, we could have fixed it during your stay. The housekeeping company who cleans after each guest is supposed to monitor the little things like burned out bulbs, leaving enough trash bags, etc. We'll make sure we mention this to them to help them improve. Thanks again, Michael!

Thank you for your feedback. We’re always trying to improve our guests’ experience thus feedback is always welcome. Allow me to address your concerns one by one: We’re sorry you had trouble maneuvering your boat trailer into the drive. Rarely do guests bring a boat to the house… most rent one from a local provider (who brings it directly to the dock) or take their own boat directly to the boat launch which is just a couple of miles away. When past guests have needed to bring a boat to the house, they’ve inquired about the road/driveway ahead of time which allowed us to work with them (send pictures and a short video), to determine if the space is suitable for their particular situation. Thank you for the feedback regarding the coded keybox. Though not a common problem, we’ve added a laminated card above the box itself describing its operation and we’ve included a description of the operation in the info we send to guests before their arrival. Regarding the furniture, this is the first time we’ve heard concerns about the furniture, so we were surprised to hear this. (Prospective guests can confirm this by reviewing past guest comments.) We might point out it’s a cabin, in the woods, by a lake, in a rustic setting—it’s not the Ritz.😊 As you pointed out, it’s got many modern conveniences—fully-stocked kitchen w/ a full-size fridge, microwave, dishwasher, oven, gas grill, full-size washer & dryer, A/C, flat-screen TV w/ DISH satellite service, and WiFi. And, since your stay, we’ve added two additional mini-split A/C units, one each, in the two main bedrooms. Speaking of WiFi, because the cabin is located in a rural setting, there aren’t many options for Internet. We use a Verizon-powered internet system which usually ranges from 15Mbps – 25Mbps. On good days, the signal is fast enough to stream a movie. On bad days (overcast), the speed is slower. This is explained in the house description. In the past, we’ve had the occasional guest call saying the Internet was “off”. In one case, the router had become unplugged, while in the other the router had gone into ‘sleep’ mode and was easily reactivated once they pressed the ON button. Either of these sounds like what happened during your stay. If you had called us, we could’ve helped you resolve the issue. Finally, some might consider it a moderate trek to the dock (65 steps to the upper level containing the seating area, 79 to the lower, water level). We thought we had adequately explained this in the house description & pictures, but based on your feedback, we’ve updated the description and added a short video I took while climbing down and then back up the stairs. Again, we thank you for your feedback. As you can see, it has helped us make some improvements which should benefit future guests.

So glad you enjoyed your stay. And thank you for the feedback... Both the shower heads and the washer/dryer are scheduled for replacement as soon as the summer season ends... Hope you can visit again!