Perfect location for a variety of guests!

Read the 10/10 ratings from everyone right before them. After 8 years. we know when people are looking for a discount before they even arrive. 1. Guest complained about dirty grills... cleaning crew was out there in 2 hours, showed us pictures... pristine condition, when they asked what they wanted clean, guest said, "just clean them again." 2. Yes, the carpets have traffic stains at entrance of bedrooms from guests with wet feet from the pool tracking dirt into bedrooms, but the carpets are steam cleaned frequently. Guest demanded a steam cleaning, which we did within hours,. then complained to VRBO that the carpet was damp and unusable, and wanted a refund from unusable bedrooms! 3. Guests had severe reaction to No-see-um bites... prevalent all over SW Florida, and we warn to take precaution and use spray! Told our handyman the doctor said they were no-see-um's but then LIED to VRBO and said it was bed-bugs. 4. Complained about rainwater in the yard! Sent pictures of the roof shingles that apparently bothered them. 5. Since the group before them did not mention broken pavers at the pool or a chunk out of the bar, we have to assume they broke them. 6. The reality is, the only inconvenience was a leaky water heater, completely beyond our control. 7. Our ratings speak to the fact that we will accommodate a reasonable discount, but when they decided to go right to VRBO with outright lies. and ridiculous complaints like water in the yard, and grills already clean... they lost any goodwill with us. We will stand by our exceptional rating