Pool and Ocean Views - First Floor Villa on Harbor Island

Thank you for taking the time to share your feedback. We’re glad you enjoyed the convenient location and easy access to the pool and beach boardwalk. We’re sorry for the inconveniences you experienced with the key pad and the comfort of the couch, as well as the condition of the outdoor cushions. Your comments are appreciated, and we’ll be sharing them with our team so these items can be reviewed and addressed. We’re always looking for ways to improve the guest experience and ensure the home is comfortable and well-maintained. Thank you again for recognizing the many positives of your stay, and we hope to have the opportunity to welcome you back to an even better experience. — The TideWatch Vacations Team

Thank you for taking the time to share your feedback about your recent stay at one of our TideWatch Vacations properties. We truly appreciate your valuable input as it helps us continuously improve our services and create memorable experiences for our guests. We're delighted to hear that you enjoyed the great location and the outdoor facilities, including the pool and beach. Your comfort is important to us, and we're pleased that you found the bed to be comfy. However, we sincerely apologize for the issues you encountered during your stay. Your concerns regarding the room's condition, especially the sheets, have been duly noted. Maintaining a high standard of cleanliness and comfort for our guests is a top priority, and we will ensure that the necessary updates are made to improve the quality of our accommodations. Regarding the pest control issue, we take this matter seriously. We are committed to providing a clean and pest-free environment for our guests. Our team will be immediately addressing this concern to ensure that it doesn't affect the experience of future guests. We truly appreciate your feedback, as it helps us identify areas for improvement and take corrective action promptly. Please know that your comments have been shared with our team to ensure that we continue to work together in delivering exceptional guest experiences.

We're sorry to hear that you had a negative experience at our property. We take cleanliness and customer support very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again. We make sure properties are cleaned before guests come in. We have inspectors who double-check the properties after our Housekeeping is done. If you ever see anything of concern when you arrive please contact us immediately so we can correct any issues In regards to the property not having a washer/ dryer, there are communal washers and dryers available on each floor of the complex, just steps away. If you would have contacted us during your stay we would have been glad to show you where they are located as we always have.