Jacksonville, Flórida (JAX-Aeroporto Internacional de Jacksonville)
Airport, Jacksonville, Flórida (JAX-Aeroporto Internacional de Jacksonville)
41 min de carro
Quartos e camas
2 quartos (acomoda 6 pessoas)
Quarto 1
1 cama King
Quarto 2
2 camas Queen
2 banheiros
Banheiro 1
Banheiro 2
Espaços
Varanda ou varanda coberta
Cozinha
Área de jantar separada
Espaço para refeições
Sobre esta propriedade
Prime location with quiet, comfortable loft-style layout.
This charming, single-story villa offers the ultimate in convenience and comfort. Located just steps from the pool, a short stroll from Little Sandy par-3 golf course, and a quick walk to the beach, it`s the perfect home base for exploring all the island has to offer. The spacious great room features an open floor plan with a comfortable living area, a wet bar, and a fully stocked kitchen.
Both bedrooms have an en-suite bathroom. The master suite features a king-size bed and a bathroom with a walk-in shower and a washer and dryer. The oversized second bedroom has two queen beds and its own separate entrance, providing complete privacy.
This smoke-free home is dog-friendly and welcomes your canine companion to enjoy the island adventure with you.
Dogs only (max 1) with prior approval. Non-refundable $250 fee applies. Dogs must be house-trained, vaccinated, fixed, and sociable. Size/breed restrictions apply; signed pet agreement required. No cats or other animals allowed.
Adicione as datas e descubra os preços
Propriedades semelhantes
2BR Condo 2 Blocks to Beach 1 mi to Fort Clinch 2 mi Downtown Pet Friendly POOL
Fernandina Beach
2BR Condo 2 Blocks to Beach 1 mi to Fort Clinch 2 mi Downtown Pet Friendly POOL
Aceita animais de estimação: cães com até 23 kg cada um (máximo de 1 animal de estimação)
A non-refundable pet fee of $150 is required, max
default
Política para fumantes
Não é permitido fumar
Instruções para o check-out
A pessoa anfitriã requer que você realize estas tarefas antes do check-out:
Carregar e ligar a lava-louças
Recolher as toalhas e guardar as camas extras
Remover itens pessoais, remover restos de comida e bebida e tirar o lixo
Apagar as luzes e trancar as portas
Caso você não cumpra essas instruções, pode receber uma avaliação negativa do anfitrião.
All reservations, regardless of booking platform, require a signed rental agreement within 48 hours of booking to confirm the reservation.
Guests are
Guests are liable for damage or extra cleaning. Amelia Best VRR may charge your card. Report pre-existing issues at check-in to avoid liability.
Reservations include a non-refundable service fee to cover processing and software costs. This fee is final and will not be refunded upon cancellation
Informações importantes
O que você precisa saber
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião não informou se a propriedade tem detectores de monóxido de carbono. Leve um detector portátil com você na viagem.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem itens como extintor de incêndio.
Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
Informações a área
Fernandina Beach
Em Fernandina Beach, este condomínio fica perto da praia. Muito procuradas pelos visitantes, Spanish Quarter Village e Parque Estadual do Fort Clinch são duas atrações bastante populares na área, assim como Palmetto Walk Shopping Village e Shoppes At Amelia Concourse, onde é possível encontrar boas opções de presentes e lembrancinhas. Amelia Island Nature Center e Island Falls Golf também valem a visita. Que animais diferentes você pode encontra na região? Descubra em atividades como caminhadas em meio à natureza e observação de pássaros.
Fernandina Beach, FL
Nos arredores
Cliff Drysdale Tennis at Amelia Island Resort - 4 min de caminhada - 0.4 km
Amelia Island Nature Center - 7 min de caminhada - 0.6 km
Segway of Amelia Island - 7 min de caminhada - 0.6 km
Omni Amelia Island Resort Golf - 11 min de caminhada - 0.9 km
American Beach - 3 min de carro - 2.1 km
Opções nos arredores
Aeroporto Internacional de Jacksonville (JAX) - 46 min de carro
Restaurantes
Kismet Coffee - 5 min de carro
Seaglass at Omni Amelia Island Resort - 15 min de caminhada
Circle K - 12 min de carro
Shuckers - 13 min de carro
Espressos Cafe - 11 min de carro
Perguntas frequentes
Prime location with quiet, comfortable loft-style layout. tem piscina?
Sim, esta propriedade tem uma piscina.
Quanto custa ficar em Prime location with quiet, comfortable loft-style layout.?
A partir de 10 de abr. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Prime location with quiet, comfortable loft-style layout. em 16 de mai. de 2026 começam a partir de R$ 1.224, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.
Prime location with quiet, comfortable loft-style layout. é ideal para quem viaja com animais de estimação?
Sim, esta propriedade permite cães (limite de 1 no total) com peso máximo de 23 kg por animal. Pode haver algumas restrições. Entre em contato com a propriedade para saber mais.
Quanto custa o estacionamento em Prime location with quiet, comfortable loft-style layout.?
Estacionamento no local disponível na propriedade.
Qual é o horário de check-in em Prime location with quiet, comfortable loft-style layout.?
Horário de início do check-in: 16h.
Qual é o horário de check-out em Prime location with quiet, comfortable loft-style layout.?
Horário de check-out: 10h.
Onde fica Prime location with quiet, comfortable loft-style layout.?
Perto da praia, este condo fica a 2 km de Amelia Island Nature Center e Segway of Amelia Island. Plantation Artists' Guild & Gallery e American Beach também ficam a 3 km.
Avaliações
9,4
Extraordinária
A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Everything was top notch!
Ron M.
Hospedou-se por 4 diárias em mar. de 2026
Resposta de VrboOwner em 13 de mar. de 2026
Thank you for the review. Glad everything was top notch. We appreciated having you and look forward to welcoming you back.
Verificada
10/10 - Excelente
Amanda M.
26 de set. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The communication from the property manager was prompt and very clear.
Amanda M.
Hospedou-se por 4 diárias em set. de 2025
Resposta de VrboOwner em 13 de out. de 2025
Thank you for the review. Glad our communication was prompt and clear. We appreciated having you and look forward to welcoming you back.
Verificada
10/10 - Excelente
Henry B.
30 de mar. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Comfortable happy stay
The villa is very large and quite comfortably furnished. We felt right at home.
Henry B.
Hospedou-se por 28 diárias em mar. de 2025
Resposta de VrboOwner em 23 de mai. de 2025
That's wonderful to hear! We're so delighted you found our villa so spacious and comfortably furnished. Making sure our guests feel right at home is exactly what we aim for, so your feedback truly means a lot to us. We'd love to welcome you back again on your next visit!
Verificada
10/10 - Excelente
Henry B.
1 de abr. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Clean and comfortable
This is a very large 2 bedroom condo with all the comforts of home. Laily was great and attentive to all our inquiries.
Henry B.
Hospedou-se por 28 diárias em mar. de 2025
Resposta de VrboOwner em 23 de mai. de 2025
We're so thrilled you enjoyed your stay at our condo! It's wonderful to hear that you found it spacious and comfortable, truly feeling like a home away from home. Laily will be delighted to know her attentiveness was appreciated. We'd love to welcome you back anytime you're in the area!
Verificada
10/10 - Excelente
Tom Y.
17 de abr. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great stay
We enjoyed it. Communication and service from property manager was top notch!
Tom Y.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de VrboOwner em 16 de jul. de 2024
Dear Tom,
Thank you for taking the time to share your experience. I'm delighted to hear that you enjoyed the condo and had a good time. Tom, we appreciate guests like you who notice all the beauties around them and show their appreciation. Please keep in mind that you and your lovely family are always welcome back here!
All the best,
Laily Schlegel, Amelia Prime
Verificada
6/10 - Razoável
Wendy R.
31 de jul. de 2021
Pontos positivos: Limpeza, check-in, comunicação e precisão do anúncio
Pontos negativos: Localização
Great place
Great place but beach is far and public access is challenging to find.
Wendy R.
Hospedou-se por 7 diárias em jul. de 2021
Resposta de VrboOwner em 27 de ago. de 2024
We're delighted to hear that you enjoyed your stay at Amelia Prime Condos.
We appreciate your feedback regarding beach access. We'll explore options to improve this aspect of future stays.
As a token of our appreciation for your stay, we always leave a complimentary bottle of wine and chocolates for our guests. We hope you enjoyed this small gesture.
Thank you for choosing Amelia Prime Condos. We look forward to hosting you again in the future.
Sincerely,
Laily Schlegel
Verificada
10/10 - Excelente
Diane M.
9 de nov. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
lovely villa
Nicely decorated (a bit more sophisticated than most seaside villas), clean, a very nice few days!
Diane M.
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de VrboOwner em 27 de ago. de 2024
We're delighted to hear that you enjoyed your stay at Amelia Prime Condos. It's wonderful to know that you appreciated the decor, cleanliness, and overall experience.
Thank you for choosing Amelia Prime Condos. We hope to have the opportunity to host you again in the future.
Sincerely,
Laily Schlegel
Verificada
10/10 - Excelente
Jacquelyn P.
16 de jul. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Perfect
This property was a great place to stay with the family. The house was clean, owner was easy to contact, the pool was great and the beach is short walk. I would highly recommend this property to friends and family.
Jacquelyn P.
Hospedou-se por 8 diárias em jun. de 2024
Resposta de VrboOwner em 16 de jul. de 2024
Dear Jackie,
Thank you for taking the time to share your experience. Hosting you and your family was truly a pleasure, and I'm delighted to hear that you enjoyed the condo and had a good time. Jackie, we value guests like you who notice all the beauties around them and show their appreciation. Thank you for the opportunity of hosting you, I look forward to having you back here and be able to provide an even more relaxing stay for you next time. Please keep in mind that you and your lovely family are always welcome back here!
Best regards,
Laily
Verificada
10/10 - Excelente
Erik B.
4 de jan. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great location
The rental was comfortable and quiet. The proximity to the tennis courts was great! We had a wonderful time.
Erik B.
Hospedou-se por 6 diárias em dez. de 2022
Resposta de VrboOwner em 5 de fev. de 2023
Dear Erik,
We at Amelia Prime value people like you and we are glad you had a good time here! Thank you for treating our place like your own.
All the best,
Gazal and Laily
Verificada
10/10 - Excelente
Debra F.
28 de abr. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
First VRBO experience
Everything went smoothly for our first time traveling and using VRBO. Condo was as described and had plenty of amenities and supplies. We enjoyed our stay.
Debra F.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de VrboOwner em 2 de mai. de 2024
Debra,
Thank you for being such a wonderful guest, you and your husband were the ideal guests! I am pleased to know that you enjoyed your stay. You are welcome to stay at our condo at any time.
All the best,
Laily Schlegel
Verificada
10/10 - Excelente
Cassie M.
16 de jul. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Very nice place!
The place was very nice, as described. The owner was helpful. The owner checked in on our arrival. The place met all of our needs. The pool is steps away from the condo door. The surrounding area is beautiful. We enjoyed our daily walks to the beach.
Cassie M.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de VrboOwner em 16 de jul. de 2024
Dear Cassie, Thank you for taking the time to share your experience. Hosting you and your family was truly a pleasure..
Thank you for the opportunity of hosting you, I look forward to having you back here and be able to provide an even more relaxing stay for you next time.
Please keep in mind that you and your lovely family are always welcome back here!
Best regards,
Laily Schlegel, Amelia Prime
Verificada
8/10 - Boa
DAWNA M.
30 de mai. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Love Amelia Island
Location very nice by the tennis courts. The condo could use a little updating and TLC. Very spacious and TV very nice.
DAWNA M.
Hospedou-se por 6 diárias em mai. de 2021
Resposta de VrboOwner em 14 de jun. de 2021
Thank you Dawna for giving us the opportunity to host you, and we are glad you and your family had a good time here on Amelia Island and at our condo.
We are looking forward to finishing the last stage of our revovation in October which is renovating our kitchen and bathrooms.
We look forward to having you back here soon.
Regards,
Laily and Gazal
Verificada
10/10 - Excelente
Bradford P.
17 de jun. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great condo!
We really enjoyed our stay. Very clean and spacious condo. The only thing I missed was a beach view. It was perfect for our dogs and it was a quiet complex. The pool was steps from the front door. I would definitely stay here again.
Bradford P.
Hospedou-se por 7 diárias em jun. de 2023
Resposta de VrboOwner em 27 de ago. de 2024
We're thrilled to hear that you enjoyed your stay at Amelia Prime Condos. It's wonderful to know that you appreciated the cleanliness, spaciousness, and pet-friendly environment.
We understand that a beach view would have been a nice addition. We'll take your feedback into consideration for future improvements.
Thank you for choosing Amelia Prime Condos. We hope to have the opportunity to host you again in the future.
Sincerely,
Laily Schlegel
Verificada
10/10 - Excelente
Susan D.
14 de out. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Lovely condo.
Beautiful and clean. Perfect location. Gazal was extremely accommodating.
Susan D.
Hospedou-se por 5 diárias em out. de 2020
Resposta de VrboOwner em 14 de out. de 2020
Dear Susan,
It was a pleasure hosting you. We appreciate your feedback on VRBO.
Look forward to having you back.
Gazal and Laily
Verificada
10/10 - Excelente
William B.
12 de jul. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Amelia Island Condo
Our family loved this condo and location. My son and I either ran in the resort or swam at the fitness center every morning during our stay. The proximity to the Omni resort and the other beach access points were great. Looking forward to renting this condo again someday.
William B.
Hospedou-se por 7 diárias em jul. de 2022
Resposta de VrboOwner em 27 de ago. de 2024
We're delighted to hear that your family enjoyed their stay at Amelia Prime Condos and the location. It's fantastic to know that you took advantage of the resort's amenities and the proximity to other beach access points.
Thank you for choosing Amelia Prime Condos. We hope to have the opportunity to host you again in the future.
Sincerely,
Laily Schlegel
Verificada
10/10 - Excelente
Kellie H.
21 de jul. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Courtside Beauty
The place was very clean and pool steps outside of door. We stay in Amelia every year at this resort and this was definitely a favorite. We will be back!! The complimentary bottle of wine and chocolates was just what we needed after a long drive in.
Kellie H.
Hospedou-se por 7 diárias em jul. de 2024
Resposta de VrboOwner em 27 de ago. de 2024
We're delighted to hear that you enjoyed your stay at Amelia Prime Condos. It's wonderful to know that you appreciated the cleanliness, convenient location, and amenities.
We're also pleased to hear that you enjoyed the complimentary bottle of wine and chocolates.
Thank you for choosing Amelia Prime Condos. We hope to welcome you back soon!
Sincerely,
Laily Schlegel
Verificada
10/10 - Excelente
Michael C.
6 de mar. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great two weeks—property manager helpful and responsive 👍
See above.
Michael C.
Hospedou-se por 13 diárias em fev. de 2023
Resposta de VrboOwner em 27 de ago. de 2024
We're thrilled to hear that you enjoyed your two-week stay at Amelia Prime Condos. It's wonderful to know that you appreciated the property and the helpfulness of our property manager.
We hope to have the opportunity to host you again in the future.
Sincerely,
Laily Schlegel
Verificada
10/10 - Excelente
Garth H.
4 de jul. de 2019
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Family vacation
We traveled to Amelia Island with our two sons, ages 16 and 19. The condo was perfect for us! The boys enjoyed having the queen sized beds in the second bedroom. The location was great, as well, with the tennis courts nearby, pool right outside the front door, and just a short walk to the beach. Amelia Island Plantation is a wonderful property with many dining options on site. We look forward to our next visit and would definitely stay in this unit again.
Garth H.
Hospedou-se por 5 diárias em jun. de 2019
Resposta de VrboOwner em 17 de mar. de 2020
Thank you Garth for taking time and share your experience! You have been a great guest and it was a pleasure hosting you.
All the best,
Laily & Gazal
Verificada
10/10 - Excelente
John R.
21 de out. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great stay, awesome host
The villa and grounds are awesome, we loved the location which was in a first class resort setting. The condo was spotless and had everything you could possibly need. There was one minor issue with one of the TVs missing a power cord, there were only two of us and three TVs so not a big deal, when we informed the host she went out of her way to resolve the problem even though we told her it was not a big deal. We needed to stay an extra night due to Milton effecting our home in SW Florida, the host was kind and understanding and made us feel welcomed. Highly recommend this as a destination for Amelia Island.
John R.
Hospedou-se por 5 diárias em out. de 2024
Resposta de VrboOwner em 12 de dez. de 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at the villa and loved the resort setting.
We’re glad you found the condo clean and well-equipped. We apologize for the inconvenience with the TV power cord. We appreciate you understanding that it wasn’t a major issue. We’re also grateful that we could accommodate your extended stay due to the unfortunate weather conditions.
We hope to have the pleasure of hosting you again in the future.
All the Best,
Laily
Verificada
8/10 - Boa
Bill M.
13 de jul. de 2020
Pontos positivos: Limpeza, check-in, localização e precisão do anúncio
Courtside Villas - Very Nice Location!
We were very pleased with this property. Amelia Island Plantation is a beautiful and remote slice of serenity near Jacksonville FL. Quiet and relaxing but with plenty to do even during Covid. The condo itself is right near a pool - super convenient - and you have access to Omni Resort's main pool. I would say that the condo had a few "blemishes" like a leaky kitchen sink faucet and bathrooms that may need a facelift. Other than that, a very nice property!
Bill M.
Hospedou-se por 8 diárias em jul. de 2020
Resposta de VrboOwner em 27 de ago. de 2024
Dear Bill,
Thank you again for your review. We're pleased to inform you that since your stay, the condo has undergone a complete renovation. We've made significant updates to the bathrooms and kitchen to enhance your comfort and enjoyment.
We would love for you to return and experience the refreshed condo. We believe that the improvements will make your next stay even more memorable.
Please let us know if you're interested in booking another stay. We're looking forward to welcoming you back to Amelia Prime Condos!
Sincerely,
Laily Schlegel
Verificada
10/10 - Excelente
Jodie C.
20 de mar. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
February Getaway
My friend, dog and I enjoyed a lovely month in this charming Amelia Omni Plantation townhome. The property manager contacted us personally the day prior to arrival to welcome us and let us know that the property was ready. We found the home to be spacious, comfortable, well-equipped and tastefully decorate. Phone calls were returned promptly and one issue was addressed quickly.
Although the property is not ocean front, we found the location to be lovely nestled among the live oaks and palmettos. We enjoyed long walks during our stay and appreciated the variety available without leaving the Plantation. Stopping for an afternoon coffee and sweet treat at the deli was a bonus.
The property manager made rebooking for next year convenient and we look forward to enjoying February 2025 at this lovely property.
Jodie C.
Hospedou-se por 28 diárias em fev. de 2024
Resposta de VrboOwner em 21 de mar. de 2024
Dear Jodie, thank you for taking time and sharing your experience with us, and thank you for giving us the opportunity to host you in 2025 as well. Please be safe, happy and healthy.
All the best,
Laily
Verificada
8/10 - Boa
Michael & Kim S.
28 de jul. de 2020
Pontos positivos: Limpeza, check-in, comunicação e precisão do anúncio
Nice pet friendly accommodations
Overall, a great stay. We've stayed in other pet friendly places where the furniture and bedding did not feel very clean. That was not the case here. This condo had plenty of room and was well equipped with anything you'd need. The location wasn't great, as it was not convenient to the beach, but we knew that going in. However, the resort does golf cart rentals and also provides a shuttle to all locations on the plantation. There was a phone to request the shuttle in front of the condo & they were very timely.
The only real "negative" would be the back area where we had to take our dog out at night was very wet/mushy, even though there was no rain... I felt like we were constantly trying to pick up the wet leaves and things that tracked in. There was a small mat, but it couldn't really handle the amount of dirt & leaves.
We would definitely recommend this place to others looking for a pet-friendly rental. The agents were super helpful and great to work with.
Michael & Kim S.
Hospedou-se por 7 diárias em jul. de 2020
Resposta de VrboOwner em 27 de ago. de 2024
Thank you for your review. We're glad to hear that you enjoyed your stay at Amelia Prime Condos and found the accommodations clean and spacious.
We understand your concerns about the location and the back area. While we're committed to providing a comfortable experience for all guests, including those with pets, we acknowledge that there may be limitations, especially in terms of proximity to the beach and the condition of certain outdoor areas.
We appreciate your feedback regarding the golf cart rentals and shuttle service. We're pleased that these amenities were helpful for you.
Regarding the back area, we apologize for any inconvenience caused by the wet conditions. We'll investigate this issue and explore options to improve the drainage or provide additional amenities in that area.
Thank you for your understanding and for recommending our property. We hope to have the opportunity to host you again in the future.
Sincerely,
Laily Schlegel
Verificada
2/10 - Terrível
Steven M.
9 de jul. de 2024
Pontos negativos: Limpeza e comunicação
Worst experience ever!
I wouldn't recommend this place to anyone, we stayed a week and on the second day the sewer system backs up into the condo. I contacted the owner and she had to get a plumber come out. Which he notice the septic pipes were busted and tree roots growing inside of them.. Come to find out the owner already knew about the issue which had happened 5 years prior and she did nothing to fix the problem just continued renting out the place. It gets worse, she tried to blame the problem on us saying that we wasn't suppose to use toilet paper, all the while knowing what the problem was. I ask for a credit through vrbo and she agreed, which I never got and she denied agreeing to. To top it all off she skips out on the plumber and refused to pay, rejecting his attempts to contact her because she left the property!
Steven M.
Hospedou-se por 7 diárias em jun. de 2024
Resposta de VrboOwner em 27 de ago. de 2024
Dear Mr. Steven,
We understand your frustration regarding the sewer backup incident that occurred during your stay. While we acknowledge that this was an unpleasant experience, we believe it is important to clarify the facts and address the inaccuracies in your review.
The sewer backup was caused by tree roots that had grown into the pipes outside the villa. This was an issue beyond our control and the responsibility of the condo association. Despite this, we took immediate action by contacting a professional plumbing service to address the problem. The issue was resolved promptly, and we paid the associated costs.
We want to clarify that the sewage did not back up into the villa itself. The only inconvenience was the temporary inability to use the bathtub drains and toilets for a short period. We offered alternative facilities at our health club to ensure your comfort during this time.
We also want to emphasize that we never blamed you for the issue or suggested that you should not use toilet paper. Such a suggestion would be entirely inappropriate and inaccurate. We understand that the sewer backup was a significant inconvenience, and we apologize for any discomfort it caused.
While we understand your desire for a refund, we believe that our prompt response and the steps taken to resolve the issue demonstrate our commitment to providing excellent service. We offered additional compensation, including a free night's stay and dinner, to make up for any inconvenience caused.
We regret that your experience was negative, but we believe that our response to the situation was prompt, effective, and fair. We hope that you will reconsider your negative review and recognize our efforts to resolve the issue.
Sincerely,
Laily Schlegel
Verificada
6/10 - Razoável
Donna F.
2 de fev. de 2023
Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
Would Not Stay Here Again
When we arrived at the property, there was a sign posted on the door indicating that maintenance work would be beginning at the complex. On our first full day there, workers arrived 8 am & began pressuring washing to prepare for painting. For 2 straight weeks, there was no quiet enjoyment of the condo (8 am - 5pm) due to noise from ladders, pressure washers, paint compressors in addition to laborers continually walking behind the unit and power cords throughout the walking path. This also involved plastic sheeting being affixed to windows (remaining for multiple days) & the unit's door. I contacted the host to ask why we weren't informed. She indicated she wasn't aware. It's her responsbilitty to be informed, not ours. If there was prior knowledge, we could have had the option of booking other accommodations. We had to put in a work order for the HVAC system which was making a loud noise. We had booked the unit due to it being a tennis villa. The tennis club, which featured 23 courts, was steps from the unit. I specifically asked the host if we would be allowed to play there and she replied in the positive. When I went to rent a court, I was told by the tennis facility that we could not play there because we were renting from a 3rd party. The condo had heavy dust/grime buildup on the kitchen blinds and HVAC vent. We also discovered a piece of candy & empty water bottle under a bed. Cobwebs were visible on the dining room light fixture. This place should be thoroughy cleaned and it was obviously not. The electronic key code stopped working & needed a battery. If it wasn't for another person in the unit, I would've been locked out. The GFCI in the bathroom was also not working upon arrival. Within 2 days a handy man was sent but he was unable to fix it. After 2 week's time another maintenance person was sent & it was finally fixed.
Donna F.
Hospedou-se por 30 diárias em jan. de 2023
Resposta de VrboOwner em 9 de fev. de 2023
Dear Donna,
Thank you for taking the time to leave a review. I understand that you had some
concerns during your stay at our condo, and I would like to address them.
Regarding the pressure washing and painting work, I would like to clarify that this
was a necessary maintenance project mandated by the Association Board for the
entire condo complex and was beyond our control. We got notified of their schedule
right before your check-in. We went out of our way to make up for about two days'
inconvenience you had. We are sorry that we were not successful in making you
happy. I apologize for any inconvenience this may have caused.
As you know Donna, as soon as the issue of the door battery and GFCI were
brought to our attention our team made every effort to resolve these issues promptly
and effectively. Regarding the cleanliness of the unit, I would like to assure you that
our team takes great care to maintain a high standard of cleanliness, however, on
this occasion it was not perfectly reflected when you had checked in, and I apologize
for that.
As the property manager and owner of the condo, I called you personally before your
arrival and during your stay to welcome you and left you my phone number to let you
know that "I am a phone call away if I can be of any help" but you did not respond.
I hope that despite these issues, you enjoyed your time here.
Best regards,
Laily
Verificada
10/10 - Excelente
Alicia H.
1 de jun. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Memorial Day Getaway
We had a great time and enjoyed our stay. The condo was beautiful and it was very clean, spacious and relaxing. We'll definitely stay again in the future.
Alicia H.
Hospedou-se por 3 diárias em mai. de 2022
Sobre o anfitrião
Anfitrião: Amelia Best VRR
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