Paraíso Botânico: Villa à Beira-Mar com Piscina e Caiaques

Thank you, and we'd love to have you come back :)

Thank you, and we'd love to have you come back :)

Thank you, and we'd love to have you come back :)

Thank you Cyd :) Lars

Thank you Terry :) Lars

We'd love for you to come back :)

That's awesome. Thank you!

Thank you. We will correct the listing.

Thank you Thank you :)

That's great to hear :) Thank you!

Thank you and that will be corrected.

Hello Cynthia, Thank you for taking the time to share your experience with us. The pool leak has been resolved. We have also ensured that there are an appropriate number of linens/towels in the home. We have also added some cookware as well. Thanks again for sharing and safe travels!

Thank Pat; We'd love to host you again :) Lars

Hello Nathan, Thank you for taking the time to share your concerns with us. We're uncertain what challenges you had with the beds. The pool light bulb has been changed and we've also added some more cookware in the kitchen as well. We have also changed out the cleaning team for a much better group and/or service. This stay was an anomaly, and it won't happen to any other guests. We wish you safe travels!

Hello Sherry Z, Thank you for sharing! All of the patio furniture has been replaced and so has our landscaper. The barbecue has been fixed and our pool now gets serviced twice a week. We have replaced the dish cloths in the home. Please note that we only provide one round of garbage bags, paper products, and soaps/detergents. After that it's up to each guest to replenish what they will use. Each host is different and provides different offerings. The check-in email you were sent has contact information in the event your required assistance. We wish we had the chance to rectify this experience prior to your departure. We wish you safe travels in the future!

Hello Alevnia, Thank you for sharing your concerns. I will address each as a bullet point; 1) The refrigerator has been replaced 2)The proper amount of linens has been allocated for the home 3)We don't advertise that we provide hair dryers 4) We don't provide extra linens as our items are professionally laundered 5/6) We only provide the first round of all soaps, detergents, and paper products. After that it's each guests' responsibility to purchase what they will use. Each host is different in what they will provide. All of the patio furniture has been replaced and so have all of the cushions. In the email I sent you directly with the check-in information, my property manager's phone number is provided. You are instructed to call him if you have any troubles and I'm unsure who you emailed. All the TV's in the home are working fine now and we apologize that you were impacted. Your challenges will not happen moving forward. We wish you safe travels!