Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The house itself was fine. Although cockroaches were crawling on the front porch, making it unusable and also inside the screened back porch, also making it unusable. After contacting Benchmark the first time with complaints of roaches, we heard nothing for 24 hours. Keep in mind, we did have a baby crawling around the back porch. When asked for accountability, the excuses began, "the pest control company said it would be 2-5 days before treatment could be done." Absolutely unacceptable. When I was insistent (after 24 hours) that something be done, they caved and said the maintenance team could spray. After the 2nd complaint of roaches, with the back porch, we asked for some type of financial compensation off our rent. Benchmark's solution was to promise a whopping $131 off our over $4000 stay, which we have not received yet. We had many text messages and emails, they never called us. I can provide whatever receipts needed to help the owners understand the lack of accountability and lack of urgency BM had for our family in this home. I am sure the owners are lovely people, the management company is however, not.