Cozy & Close!

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Ryan—I find it interesting that you didn’t mention that I was in communication with you the entire time…which means that you could have gotten an update barely 5 min after you left—I actually called you to inform you that the issue was resolved within 5 min. I also informed you that we had just installed 2 brand new W/D sets, and the one upstairs had a leak. The water was clean, and easily wiped up with a mop. ALL was repaired and cleaned before you could’ve gotten more than 5miles away. You refused to come back, of your own accord. You didn’t receive a refund because you didn’t give us an opportunity to fix the issue, and you refused to return. Your comments about your children are disingenuous. YOU got lost, but claimed that the site had the wrong address. That turned out to be a fabrication. In the end, YOU are the one that made mistakes and broke Vrbo policy by leaving before we had a chance to discuss things or resolve the issue. Any future guests should know that we did everything to accommodate Ryan and his family, and that our unit is newly renovated, with new appliances. We welcome all who are looking for an awesome place to stay.

David, we’re sorry you didn’t enjoy your stay. First, I never met you. In fact, I don’t believe you ever showed up to the property, or actually stayed in the unit, AT ALL. That information would have been appropriate to communicate with us. Instead, you dropped off 5 grown men, who said they were your employees, in a unit that was listed as a two bedroom basement apartment—one that is on a vacation app. During our communications on the site, you never mentioned that five unrelated people would be staying there. You never provided any information that would have helped us accommodate you better. Also, a complete layout of the rental space has always been available to you via the Vrbo site. There’s absolutely no reason why you shouldn’t have known that there is only 1 bedroom. Our neighborhood and location are quite accommodating. We are just 24 minutes from downtown Denver and approximately the same distance from DIA. Most would consider that to be centrally located. Not once in our communication did you express concerns, and everyone I talked to during the stay, said they were comfortable. We have accurately represented our product and did all that would could to accommodate you, despite not having clear requests or communication from you. Good luck, Coolest Basement