2/10 - Terrível
Joy A.
10 de jan. de 2026
Pontos positivos: Localização
Pontos negativos: Limpeza, comunicação e precisão do anúncio
We went back and carefully reviewed the Vrbo listing for our stay from January 3rd–9th, and we want to follow up regarding several unresolved issues.The listing clearly advertises a hot tub / spa as an included amenity and states that “our prices include all fees – no hidden fees.” There is no disclosure in the listing that the hot tub requires an additional 45 per day to be usable. This was only communicated about the pool, which resulted in lost use of an advertised amenity for the duration of our stay.In addition, multiple issues we reported were not resolved or were only partially addressed. There was no fitted sheets on my bed and the flat sheet just moved around constantly and I ended up sleeping on a stained nasty mattress every night. Maintenance dropped off flat sheets instead of fitted sheets, no washcloths were provided, and only one motion sensor light was fixed. Other issues, including missing supplies, temperature control, no working light in one of the bedrooms, the and said 2 driers and there was only one and it stopped working, the dishwasher had to be run multiple times for each load, and general functionality, continued to impact our stay.We also lost time and access to resort amenities due to the clubhouse access issue where they would not let us in because they were having an issue with the home owner. We found illegal substanc floating in the pool also and they just said I can’t control what others bring in…but if it was cleaned on a regular basis…
Joy A.
Hospedou-se por 6 diárias em jan. de 2026
