"Front Row" Ocean & Island Views 2 Bedroom

It was a delight to have your family stay in our condo. You were perfect guests. Our cleaning crew was amazed at how neat you left the unit. Thank you! We hope you come back soon. Annette

Joshua – Thank you for staying with us. You were great guests. Left the place spotless. Please visit us again. Meeting your daughter was a special treat as we were just lamenting missing our own grandchildren; about her age.

We're so happy you enjoyed your stay. You were great guests and we would be so happy to have you stay here again. Mahalo!

Ian – We are very sorry that the internet went out twice while you were with us. As you know, both of those outages were broad outages of the Spectrum system. The first was localized and the second was much broader as some poor woman ran of the road and took out much of the island’s internet for a few hours. You called at 11 pm to tell us that the internet was out. We replied to your text immediately saying that we could check it out in the morning and get back to you. That does not constitute “only heard back from him in the morning”. I don’t know if it’s just your personality, or if it’s an occupational hazard of being an attorney, but when your first gambit was “We’d like a two-night refund.”, when you had only been there one night, it seemed that you were more interested in getting money back than in understanding the actual issue with Spectrum. When you later threatened to sue us, well, you lost our attention. I did immediately refund one night’s rent just because of your inconvenience. I also offered to let you move to our personal condo if the internet was working there. Unfortunately, since it was a Spectrum outage rather than anything to do with the condo you were in, that did not help. Had you followed the written communication protocol, you would have had hot water back on in 15 minutes. You did not. You also did not check in at the Ke Nani Kai office which cost us an additional fee. Finally, our cleaning people said, “We’ve never seen a condo left in such a mess.” How two grown men could leave a nice condo in such filthy disarray is beyond me. If you decide to visit our little corner of paradise again, please do not request to stay at one of our properties.