Newly refreshed Beach Apartment..Steps to the sand!

I’m sorry this guest was disappointed. As she states most issues were very small and could have easily been corrected by a call to our management team……pillows, lightbulbs etc. This apartment was completely remodeled…new paint, flooring, furniture etc within the last year. I will have the team, check the screens in the windows. As for parking…..we include a private space or garage for our two bedroom units. For our listing we are unable to describe “parking” it’s either we have it or don’t. In this area of PB parking is free and unmetered for length of time and it’s fairly plentiful just in from of the complex….and within one or two streets away on a busy weekend beach day. You can park once and stay for as long as you’d like for free! There is an alley to drop groceries or packages. Other parts of PB have no parking or parking fees are required, metered, or restricted to an hour or two and therefore ticketed. We consider that no parking easily available.

I’m sorry this guest didn’t tell our property manager about both the hot water and stove issues during her stay. We are only hearing about these things in her review.....These issues could have been easily fixed. All of our apartments have large hot water heaters and standard four burner stoves with large ovens. Not only do we have a full time property manager who’s available 24/7 but we also employ a handyman who’s available to immediately address any repairs necessary during a guests stay. Just wanted to add that we just sent our handyman to the apartment. The water heater had been turned down so that was an easy fix...also all stove burners work but as the stove is gas the covers need to be lined up and this could have been the issue. If the guest had called this could have been fixed immediately.

I forwarded this review to our property manager. The oven has been fixed….this guest did not let us know it wasn’t working so we didn’t have the opportunity to remedy that issue. Ceiling fan has also been replaced…the grate he mentions is made of metal….so this close to the beach it rusts literally every few months. We clean, paint and repair it frequently. During our busy summer season it’s hard to paint this grate. It’s now been repaired. Our one bedroom apartments do not come with reserved parking…..but parking in this residential yet urban neighborhood is unmetered and unlimited. So once you park you can stay in that spot all day….everything is close and within a short walking distance.

We are in the process after a busy summer season of doing paint and repairs to our properties.

It’s difficult to respond to this review which is actually four stars. I think this older couple picked the wrong destination. San Diego is a large, urban city on the beach. Our location in North Pacific Beach is very urban with a high concentration of hotels, restaurants, shopping and bars. The parking is unmetered and with high concentrations of beach goers daytime summer parking can be a challenge but frees up in the evening for our guests to snag a parking spot. Most local neighborhoods offer two hour parking spots that are controlled by a meter maid who marks and tickets cars…..so unlimited parking is very desirable. Our two bedroom apartments come with parking. We refresh, repaint and repair as needed but do more extensive repairs twice a year after our busy summer season and in the spring. This apartment just received those repairs and a new sofa.