We had a great family vacation, but left disappointed with the value for what we paid.The property itself is wonderful for families. Our kids (18 months to 8 years old) absolutely loved the pools and amenities. If you’re booking Diamond Beach, do it for the resort atmosphere—not the beach. This side of Galveston isn’t known for the nicest beach, so we spent almost all of our time at the pools.Unfortunately, the unit showed significant wear and tear. There was chipped paint throughout, water stains on the ceilings, scuffed walls, broken shutters, chipped tile, and when we arrived, neither the hallway nor primary bedroom lights worked.We notified the management company immediately—not looking for compensation, but simply to make them aware. The response was essentially, “Thanks for letting us know.” Having worked in luxury hospitality, I was surprised there wasn’t more ownership or urgency. Even a simple, “We’re so sorry. Let’s see how we can make this right,” would have gone a long way.We were also surprised to learn we needed to bring or purchase additional toilet paper, paper towels, trash bags, laundry detergent, and dishwasher detergent after only a small starter supply.Overall, our kids had a fantastic time, but for the price, we expected a unit that was better maintained and a higher level of guest service. With some updates and more attention to hospitality, this could easily be a five-star stay.