2/10 - Terrível
Lauren D.
3 de jun. de 2025
Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Do not Book!
We recently stayed at your property over the Memorial Day weekend (May 23–May 25), and unfortunately, our experience was extremely disappointing due to several unacceptable conditions upon arrival and throughout the stay.The property was clearly not prepared for guests—it appeared lived-in, with used towels, unsanitary surfaces, and a general lack of cleanliness. In addition to this, we encountered the following serious issues: • Presence of bugs and mold throughout the home, creating an unhealthy environment. • No functioning air conditioning upon arrival, despite outdoor temperatures exceeding 90F. • Non-functioning lights in the downstairs area and a non-working fire pit on the balcony. • Dirty, crusted pans and cookware that were entirely unusable. • Broken ice machine, a refrigerator that smelled strongly of something sour, and a lack of basic toiletries, including empty or missing soap dispensers.While we appreciate that we were able to reach the property manager and that temporary window AC units were provided, as well as the offer of a refund if we vacated, we were unable to find alternative accommodations due to the high demand and inflated prices over the holiday weekend. As such, we had no reasonable option but to remain in uncomfortable and unsanitary conditions.
Lauren D.
Hospedou-se por 2 diárias em mai. de 2025
