New house with king beds and 3 full bathrooms

Thank you for your feedback. We sincerely apologize that your stay did not meet your expectations, as we strive to provide a 5-star experience for every guest. Regarding the state of the home upon your arrival, we had an unfortunate emergency: our housekeeper’s baby fell ill. This caused her to run behind schedule, which is why the laundry was still in progress and the dishwasher had not been emptied. We pride ourselves on being highly responsive hosts. As soon as you messaged us, we replied immediately and personally delivered the missing supplies (toilet paper, soap, and shampoo) to the property right away. We did everything in our power to rectify the situation the moment it was brought to our attention. While we understand your frustration with the initial delay, we are disappointed that our immediate efforts to make things right were not reflected in your review. We recognize that despite our best efforts to provide a solution, sometimes we simply cannot meet a guest's expectations. We wish you better experiences in your future travels.