Thank you for your review Barbara. We always appreciate the opportunity to make our listing better for future guests. We certainly wish that the things you mention in your review didn't ruin your entire three-month experience, resulting in a one-star review. Please allow us to address those issues here.
Our listing did not list the amenities of a food processor or blender, except that we do have a blender, you just couldn't seem to find it in the kitchen, which was communicated to us. We responded to let you know where it was, and that it was not a full size blender, but you never mentioned that this was a problem during your stay. Otherwise, we would have sought to arrange for a replacement. While your review notes that we did not have a blender, we do believe that you might have been commenting on the fact that it was not full-size, so we will include a full-size blender for future guests. Thank you for your feedback.
In terms of the microwave being sub optimal, we thank your husband Harvey for letting us know that the turntable in the unit was not rotating. He also let us know that there was no need to repair it during your stay, since it still heated food without issue. We will certainly repair it or replace it, so again, we're grateful for Harvey notifying us.
In checking our backlog of communications, nothing was mentioned about the pots, pans, dishes, and coffee mugs not cleaning well, so we're unsure of how we might have resolved this. However, we will certainly inspect those items for this issue, so we thank you for notifying us that you felt it was a problem.
Finally, in reviewing our backlog of communications, nothing was mentioned about linens being stained during your stay, and upon inspecting the linens, and consulting our cleaning team, we did find what appeared to be bleach stains on a sheet set. We can't explain the bleach-like stains, since we don't keep bleach in the condo. However, clean linens are important to us, and we will always replace linens that are not up to proper standards expected in the hospitality industry. In any case, the sheet set in question has been disposed of.
Aside from the challenge you and Harvey had with logging in to streaming services, which we quickly resolved, the issues you present in your review were either communicated as not pressing during your stay, or they were not communicated to us at all.
Robert, the condo owner, also came to the condo to check in with you during your stay to see if anything could be done immediately to make your stay more enjoyable, and at no point did you or Harvey ask that the blender, microwave, or any other issues be resolved immediately. They were simply discussed as recommendations for the future. We take all recommendations seriously, and are truly thankful for any feedback to improve the experience for future guests, but certainly sorry that we did not have more of an opportunity to make your stay more enjoyable.