Silverstar Chalet Ski IN/Out Hot Tub

Thank you for the wonderful review! We are glad you enjoyed your stay. Hope to see you again next year!

Thanks for the wonderful comment, Kristina. The view from that hot tub is indeed spectacular! Thanks again. -Regan, and the Alpine Rentals Team

Hey Brian, Thanks a ton for the great review. We are glad you enjoyed the weekend and hope to have you back next year! -Regan

We are thrilled you enjoyed your experience! Thank you for the excellent review and we look forward to hosting you and your guests again in the future.

Hi Greg, We are thrilled you enjoyed your time here in Big Sky. Thank you so much for the positive feedback. We look forward to being able to accommodate you again next year and will be in touch.

Hi Jesse, Thanks for taking time to leave a review and we are sorry you found some things below your expectations. As you know, Regan from Alpine met you at the house at 4pm the day of your arrival as he was managing the cleaning crew closely. We are glad Regan was there to invite you to go ahead and get settled while the cleaner was finishing up. From time to time, with "back to back" rentals where the previous guest departs at 10am the morning of an arrival, cleaners in resort towns don't always finish by 4pm. That said, the feedback we get from guest is they would rather have a 4pm check in time and once in a while have to wait for cleaning to be finished, than have all check-in times changed to 5pm. We are disappointed the microwave broke the evening of your arrival. As you know, Regan responded on site within 30 minutes of your call and a replacement microwave was delivered the following day. Unusual as it is, it was unfortunate the stove burner ignitors malfunctioned the Saturday evening before your departure. You were able to speak to our emergency line and in fact our on-call maintenance team member did respond around 9pm that evening but no one answered the door. The next morning, though, after disconnecting the power to the stove, our team informed your party how to use the gas cooktop by lighting the burners with a lighter – and we received an “ok, thank you” response from your party. Unfortunately, we were not able to source parts locally to fix the stove on a Sunday. Again, the ignitors failed and you needed to use a lighter to light the stove the last day of your stay. It is surprising that there were two appliance issues during your stay – this home is in wonderful condition as evidenced by the 5-star reviews both the week before and the week following your stay. I am also sorry you found communication “poor” as stated in your review. As noted above, Regan was at the house managing the cleaning when you arrived, responded on-site within 30 minutes of your call about the microwave, you received a response call Saturday night within 10-minutes of leaving a message on our emergency line, a maintenance team member responded that night on site, Regan was again on site on Sunday morning and we reviewed multiple texts on various subjects between you and Regan during your stay. Thanks again for your review and for noting the house is beautiful, is in a wonderful ski-in ski-out location, and that you had a great time. Best, Dave and the Alpine Team