Private Pool, Gated Golf Community

Tara was fantastic. Excellent at communicating and adhering to house rules. Although we'd love for Tara to return, we also heartily endorse Tara for any host.

Thank you for taking the time to share your feedback. While we’re pleased to hear that you enjoyed your stay overall, we sincerely apologize for the issues you experienced with the pool and the water leak in your room. We understand that a water leak is an urgent matter, and you should have received immediate assistance by phone. We sincerely regret the delay and any frustration this caused. Although our team was actively communicating with you via email to document the situation and coordinate the necessary response, we understand that this did not replace the need for timely phone assistance during an urgent situation. Thank you again for bringing these concerns to our attention. We truly appreciate your feedback and sincerely apologize for the inconvenience you experienced during your stay.

Hi Ekta, Thank you for your feedback. We’re glad to hear the home was overall okay for your stay, though we’re sorry to learn of your concerns. Regarding the mailbox, access is not available, which is standard for most vacation homes for security reasons. As advised, parcels can be collected directly from the local post office instead. We also use a professional cleaning service and aim to maintain high standards. If the issue with hair on the pillowcases and sheets had been raised during your stay, we would have gladly arranged for the cleaners to return immediately to address it. Guest comfort is important to us, and we’re always happy to resolve concerns in real time when notified. We appreciate your feedback and will continue working to improve the experience for future guests.

Thank you so much for taking the time to share your experience! We're thrilled to hear that our property met your expectations and that you found it clean, well-equipped, and conveniently located. We're also happy to hear that our property management team was responsive and attentive to your needs. We look forward to the opportunity to host you again in the future.

Thank you for your feedback regarding the home and its location. We sincerely apologize that the pool temperature did not meet your expectations. While our listing does state that we cannot guarantee a specific temperature due to weather-dependent equipment (as heat pumps rely on the ambient air temperature), we truly understand how disappointing a cold pool can be for a vacation. We strive to be as helpful as possible during every stay and will use your feedback to improve our communication. Thank you for choosing our home, and we hope to have the opportunity to provide you with a better experience in the future.

Hi PK, We're glad to hear that you found the property lovely and that it matched the advertisement. It's great that the location was perfect for your State Agility Competition at Silver Spurs. We appreciate your understanding regarding the additional pet fee arrangement for your dog. We're sorry about the oversight with the coffee filters and will make sure to address that for future guests. While you weren't able to fully enjoy the property due to the event, we're happy to know that everything worked well during your stay. Thank you for considering us again for next year, and we look forward to hosting you once more!

We're sorry to hear that you had a negative experience during your stay with us. We understand that arriving at a green pool and experiencing issues with the electricity and window treatments can be frustrating, and we apologize for any inconvenience this may have caused you. We appreciate on reporting that the pool is green upon your arrival and we scheduled the pool company to treat the pool so that it could be used during your stay. The report received was that the pool indeed safe to swim but dust had blown in as a result of landscapers. Whilst the photographs we received confirmed there was sand in the pool, rather than it being green, we understand you were disappointed and we understand that it took longer than expected for the pool to clear up fully. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. We're glad to hear that the issue with the electricity was fixed promptly, and we apologize for any inconvenience this may have caused. Regarding the issue with the vertical blinds, we're sorry that we were not made aware of the issue during your stay, as we would have been happy to send someone to look into it. We always aim to ensure that our guests have a comfortable stay, and we apologize for any discomfort caused by this issue. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

Hi there, Thank you for your feedback about your recent stay. We apologize for the inconvenience you experienced with the Wi-Fi and the cold pool during your first night. We understand that reliable Wi-Fi and a properly heated pool are important aspects of a comfortable stay. On a positive note, we're glad to hear that you found the home nice. We appreciate your positive feedback and hope that other aspects of your stay were enjoyable. If there's anything else you'd like to discuss or if there's anything we can do to make it up to you, please let us know. We value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.