6/10 - Ok
Cynthia K., Huntsville, AL
3 de janeiro de 2024
Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
Large Mountain Rental has great potential…but not there yet!
6 adults/4 children, 4 nights. Pros: Owner, Sabrina, responsive/answered questions promptly. House accommodated group well. View is AMAZING! Large deck with nice outdoor furniture. Kitchen has large island, 2 tables & bar seating. Loved the wood burning fireplace inside & firepit on deck. Cons: Unresponsiveness of the rental management “team” to solve issues. 3rd star for Sabrina’s professionalism, kindness, communication, and helpful attitude. 6 trash cans were full when we arrived, with 7 bags of trash that cleaning crew left openly on top of bear proof cages. Trash all over property left for us to look at the whole weekend. Before we checked out, we picked up the trash since the “team” never showed up. Inside, there were missing/broken lights, missing downstairs TV remote control, no window coverings in some bedrooms, broken bunkbed ladders, no handrail on interior stairs, only 3 drinking glasses, ice maker did not work, etc. Sabrina responded quickly & assured us she would send her team. They never came. We stopped asking. 4 ft long cabinet downstairs fell on two different adults. Thank God they were not hurt & our grandkids were not in front of it. We were disappointed, but we made the most of our weekend as a family together. Responsive Rental Mgt “Team” would have made all the difference. These issues were brought to Sabrina’s attention and she plans to address each concern for the next guests. This is a beautiful house in a beautiful area of GA that should be enjoyed!
Cynthia K.
Hospedou-se por 4 diárias em dez. de 2023
