It was pouring down rain when we arrived at the trailer, all the windows were wide open and the back door was open as well, that should have been out first clue of what was to come. We went in through the front door and the smell hit us, moldy and musty, and that was with the windows open. We closed the windows and tried to close the front door but it wouldn't close or lock. We called Denise and told her our issue with the door, her first response was "just slam it" and her second response was "its a safe place you really don't need to lock your doors here". We did not agree with that approach so she sent a handyman over (he was a pleasant man), he pulled out his chisel and got to work, the door did lock after his repair. After looking around the trailer we found some of the source of the smell which was the sliding glass door track was submerged in water and had mold growing in it, the kitchen floor was sagging, when I picked up the rug to see what was going on with the floor I discovered several earwigs . Earwigs are nocturnal biting insects and that was the final straw for us. We contacted Denise and told her we were leaving and requested a refund for our stay, we did agree to pay one day and a cleaning fee because we did enter the trailer, Denise agree to this arrangement on 8/7/2021 957 pm when we departed.
Today 8/28/2021 I called Denise to see why the refund was not made, she called me a liar, told me the house was "adorable" and had "no smell", the earwigs are seasonal bugs and that they only arrived the day before our arrival, and that she was not obligated to refund our money.
After reading several other poor reviews (after the fact), I can tell you that the people who gave a negative review of this place are spot on. Denise is quick to blame you and tell you "you expect too much" or "there is nothing that I can do to make you happy, you already decided you didn't like the place" and "if you wanted something luxurious this is not the place for you".
I told Denise we were to going to submit a negative review to which she responded "go ahead I will just post my opinion"... so stay tuned for Denise to chime in...
We have used VRBO many times through the years and have never had an issue like this one, be wise and do not rent a place you can not see from the road on a google map.