Viral One of a Kind Lakeside 15B ~ Gated Resort ~ Theater ~ Pool & Spa by Disney

Huxley Hospitality takes guest safety and property maintenance seriously. However, our documented records provide important context missing from this review. When patio debris was reported, maintenance assistance was arranged. The guest subsequently advised us not to send anyone because he had “already taken care of it himself.” Nevertheless, our team attended at approximately 10 AM the following morning, as requested. During that visit, our team documented patio doors left wide open while the property was unoccupied. This presented a significant security concern at a multimillion-dollar home and compromised AC efficiency. Both cooling systems subsequently experienced mechanical failures requiring thousands of dollars in repairs. Video and service records are available. Regarding ants, uncovered cake, sweets and other food were observed following a birthday celebration. Exposed food can attract insects quickly in Florida’s climate. Our property rules also prohibit parties and events. Regarding reimbursement, the request extended beyond the pool-heating fee to the entire reservation, which was subsequently disputed through the payment provider despite the completed stay. We respect every guest’s right to provide feedback, including criticism. We also believe future guests deserve a complete and accurate account. Our communications, maintenance attendance and documented observations support our response. Huxley Hospitality Management

Thank you so much, Daphne! We truly appreciate your kind words and are thrilled to hear you had a great stay. It was a pleasure hosting your group, and we’re glad the home worked well for you. You’re welcome back anytime—we’d be happy to host you again!

Thank you so much, Deidra, for the 10/10 review. We’re thrilled to hear you found the home amazing and that your whole family had a great time. We truly appreciate you being a repeat guest and would be delighted to welcome you back again anytime.

Thank you very much for the 10-star review, Jason. We truly appreciate you taking the time to share your experience and are glad you enjoyed your stay. It was a pleasure hosting you, and you are welcome back anytime.

Thank you so much, Lisa. We’re honored you chose our home to celebrate such a special milestone, and congratulations on your 40th wedding anniversary. We’re delighted to hear the house worked well for guests of all ages and that you were very satisfied with your stay. It was a pleasure hosting you, and you’re welcome back anytime.

Thank you, Danielle, for the wonderful review and for rating your stay 10/10. We’re thrilled to hear this was one of the best VRBO homes you’ve stayed in and that both the parents and teens enjoyed the space and unique décor—that’s exactly what the home is designed for. We appreciate your note regarding the temperature. As with many very large homes, especially during warmer months, cooling such a sizable space can be impacted by extreme heat and high occupancy. We continually maintain and monitor the systems to ensure they are operating properly and value the feedback. It was a pleasure hosting your group, and we would be delighted to welcome you back again in the future.

Thank you so much for the 10/10 rating, Devon—we truly appreciate it and are glad to hear you loved the home and that our on-site handyman was able to assist promptly. Regarding the hot tub and pool: as clearly outlined in the listing and house rules prior to booking, pool and spa heating are optional add-on services due to the significant energy and maintenance costs involved, especially for a home of this size. Many guests choose to add this feature, while others prefer not to, which is why it is offered separately rather than included as a standard amenity. We appreciate your understanding and your feedback, and we’re glad you had an overall great stay. We wish you the best in your future travels.

Thank you for your feedback. We’re glad to hear you felt the home looked even better in person and matched the listing. Regarding the temperature: as clearly stated in our house rules, the thermostat is capped at 70°F to protect the HVAC system in a large, high-occupancy home. With a group of 25 guests, interior temperatures can rise quickly if doors—especially patio and exterior doors—are opened or left ajar. Unfortunately, during this stay the house rules requiring all doors to remain closed were not consistently followed, which significantly impacts cooling performance. The system was functioning properly throughout your stay. Box fans are also provided as an additional comfort option, which many large groups find helpful. As for communication, we strive to respond as quickly as possible and apologize if any response felt slower than expected. We do our best to balance prompt support with managing a very active property. We appreciate your stay and wish you the best in your future travels.

Thank you for your feedback. We’re glad to hear the home accommodated your group well and that you found the bedrooms spacious. To clarify, towels are provided based on the documented sleeping spaces listed for the home, not on unregistered or additional guests. This property is stocked with an appropriate number of towel sets to match the number of beds and sleeping arrangements shown in the listing. When additional guests are brought beyond the stated reservation details, we may not be aware and therefore cannot automatically stock beyond the listed capacity. The home is newly built (approximately 5 years old) and features two independent HVAC systems, both operating properly. During the past summer, the region experienced an extended extreme heat wave with temperatures reaching up to 110°F, which placed unusual strain on all residential cooling systems. In large, multi-level homes with high occupancy, frequent opening of exterior and patio doors can significantly impact cooling performance, especially on upper floors. Two washer and dryer sets are provided, and many large groups choose to refresh towels mid-stay as needed. We appreciate your feedback and continually work to improve clarity and comfort for future guests. We wish you the best in your future travels.