Kelley's Kabin Refúgio no Centro com Banheira de Hidromassagem

Thank you for taking the time to share your experience. We’re sorry to hear that the condition of the home and the maintenance issues impacted your stay and did not meet your expectations. We do appreciate you acknowledging our team’s efforts to assist during your visit, and your feedback regarding the lighting, functionality, and overall condition has been shared with our team for review. Honest comments like yours help us identify areas that need attention, and we thank you for bringing them to our attention.

Thank you so much for this thoughtful and detailed review. We really appreciate you taking the time to look beyond the surface and share your genuine experience—it means a lot. You're absolutely right: no home is perfect, especially a mountain cabin with character and history. We’re glad you were able to enjoy the beautiful features of the master bedroom, including the vaulted ceilings, timber trusses, and cozy fireplace. It’s also great to hear the bed was comfortable and that the layout worked well for you and your pet. We’re sorry for the brief hiccup with the hot tub, but we’re happy our team was able to resolve it quickly. Your note about the convenient parking, peaceful yet active neighborhood, and nearby hiking and beach access is incredibly helpful for future guests. Thanks again for the kind words and for giving the home a chance—we’d love to host you again anytime!

Thank you for sharing your story. I see you filled out a Guest Stay Concern form and reported "Old Furniture, Broken Items, missing screen, and possibly dirty linens." I personally responded to your Guest Stay Concern. I can tell you Big Bear Vacations cares very much about your experience. Every single home has fresh clean bed linens exchanged every time. Since this home is not a luxury home you may find wear and tear - that is natural in a regular mountain cabin. Of course Big Bear Vacations can not replace furniture without Owner approval - so there was only so much we could do with that information - and city ordinance only requires screens in bedrooms. As a company we responded to your concern with great compassion and offered 20% off a future stay. We would love to have you back and truly believe we can earn a better rating. It was just not the right cabin choice! We have over 300 properties to choose from and believe a better stay is possible in the future.

Thank you for posting a review. Big Bear Vacations values reviews as an opportunity to give a voice to our Guests. We utilize them to further strive for excellence. We are very happy you enjoyed your stay and appreciate the suggestions and have forwarded them to the Team. We are looking forward to serving your future lodging needs in Big Bear. See you soon!